Advisor, Planning and Support

Civil Aviation Authority of New Zealand; Wellington; On-site; NZD 84,000 - 102,000; Full time

Benefits offered by this job

5 weeks annual leave

Sick leave day 1

KiwiSaver match

Vision assistance

Flu vaccinations

Employee Assistance

Job summary

The Civil Aviation Authority (CAA) in Wellington seeks an Advisor, Planning and Support to coordinate planning activities, allocate resources effectively, and prioritise work across the Aviation Safety Oversight Group. You will liaise with teams across policy, guidance, practice development, learning and capability functions, driving improvements in planning, workflow management and regulatory processes.

The role offers opportunity to influence safety outcomes and support a collaborative,

Qualifications

• Experience advising on or implementing triage frameworks and workflow management systems.
• Proven ability to manage competing demands and advise on resource allocation and work prioritisation.
• Strong written and verbal communication skills, including responding to complex stakeholder enquiries.
• Experience identifying opportunities for process improvement and implementing practical solutions.
• Exceptional attention to detail in planning, documentation and regulatory processes.
• Track record of building and maintaining effective relationships with diverse stakeholders.
• Customer-focused mindset and commitment to continuous improvement.

Responsibilities

• Support planning, triage and prioritisation activities across the Aviation Safety Oversight Group.
• Coordinate work programmes and assist with effective allocation of resources across the group.
• Undertake quality assurance checks of regulatory activities and documentation.
• Facilitate communication and collaboration across multiple teams and stakeholders.
• Contribute to continuous improvement initiatives that enhance planning, workflow management and operational effectiveness.

Skills

Triage frameworks

Workflow management

Prioritisation

Stakeholder management

Communication

Process improvement

Relationship building

Job description

About the role

The Civil Aviation Authority (CAA) is seeking a skilled Advisor, Planning and Support to join our Aviation Safety Oversight Group.

Working closely with the Manager, Planning and Support, you'll play a key role in coordinating planning activities, supporting effective resource allocation, and helping the group prioritise work to achieve organisational objectives. You'll act as an important liaison between teams, coordinating work that requires inspector input and partnering with colleagues across operational policy, guidance, practice development, learning, and capability functions.

Key responsibilities

• Support planning, triage and prioritisation activities across the Aviation Safety Oversight Group
• Coordinate work programmes and assist with effective allocation of resources across the group
• Undertake quality assurance checks of regulatory activities and documentation
• Facilitate communication and collaboration across multiple teams and stakeholders
• Contribute to continuous improvement initiatives that enhance planning, workflow management and operational effectiveness

The salary band for this role is $83,600 to $102,302. Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

For more information on the role please view the position description.

What You'll Bring

You'll be a highly organised professional who enjoys improving processes, coordinating competing priorities, and building strong working relationships across diverse stakeholder groups, this is an excellent opportunity to contribute to the safety and success of New Zealand's aviation system.

To succeed in this role, you'll demonstrate:

• Experience advising on or implementing triage frameworks, workflow management systems, and prioritisation processes
• Proven ability to manage competing demands and provide advice on resource allocation and work prioritisation
• Strong written and verbal communication skills, including preparing correspondence and responding to complex stakeholder enquiries
• Experience identifying opportunities for process improvement and implementing practical solutions
• Exceptional attention to detail and the ability to maintain accuracy in planning, documentation and regulatory processes
• A track record of building and maintaining effective relationships with a wide range of internal and external stakeholders
• A customer-focused mindset and commitment to continuous improvement

About us

The Civil Aviation Authority (CAA) is New Zealand’s aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand’s international reputation.

Our vision is simple and powerful: A safe and secure aviation system - so people are safe, and feel safe when they fly.

Our values: Professionalism, Respect, Integrity, Transparency, and Collaboration guide everything we do. We're committed to diversity, inclusion, and creating a workplace where everyone feels safe, valued, and empowered to contribute.

Why Join Us?

• 5 weeks annual leave
• Sick leave entitlements from day 1
• Matching KiwiSaver contributions up to 4%
• Vision assistance
• Flu Vaccinations
• Employee Assistance Programme

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

If you have any questions about the role or application process, please contact the Recruitment team [e-mail]

Applications close: 28 September 2026

Please be aware that we may start shortlisting as applications come in. We encourage early applications, as the advertisement may close sooner than stated.