Advisor, Digital Channels

New Zealand Government; Wellington; On-site; NZD 84,000 - 102,000; Full time

Benefits offered by this job

5 weeks annual leave

Sick leave entitlements

KiwiSaver matching

Vision assistance

Flu vaccinations

Employee Assistance Programme

Job summary

The Civil Aviation Authority in New Zealand is seeking an Advisor, Digital Channels. You will help bring strategy to life through clear, audience-focused content across digital and traditional channels, including social media, website, intranet and video.

You will create engaging content, design visuals, monitor performance, and collaborate with senior leaders to plan and deliver practical communications. A recent graduate or 1–2 years' experience in communications or related fields is welcome.

Qualifications

• A tertiary qualification in communications, marketing or journalism, and/or 1-2 years' experience.
• Excellent written and oral communication skills, with strong attention to detail.
• Robust problem-solving and the ability to positively influence stakeholders.
• Confidence developing accurate, accessible and plain-language content for a variety of audiences and channels.
• Audiovisual and design skills turning complex information into clear diagrams, charts, presentations and visuals.
• Experience with photography, audio, analytics, CMS or other digital tools.
• Knowledge of best-practice engagement and communications approaches and methods.

Responsibilities

• Support the delivery of CAA's communications plan, helping create clear, engaging internal and external communications that connect audiences with CAA's strategy, purpose, work and impact
• Support day-to-day planning, scheduling, publishing and updating of content across CAA's digital and communications channels, including social media, website, intranet, newsletters, video, executive communications, campaigns and events
• Create video, photography, design and other digital content, bringing fresh ideas about formats and platforms that increase reach, engagement and understanding
• Works across teams to ensure digital channels provide a consistent and accessible user experience for CAA's participants and stakeholders
• Monitor digital channel performance and audience engagement, using insights to recommend practical improvements to content, format, timing and channel use
• Publish web content and review websites to help keep them consistent with best practice, including UX, IA, SEO, modern web standards
• Create content that is accurate, accessible, plain-language, audience-focused and aligned with CAA's brand, tone of voice, style and approval processes
• Identify potential reputational, privacy, security or accuracy risks in digital content and escalate issues appropriately before publication
• Work with senior leaders and internal stakeholders to understand objectives, risks and opportunities, and support practical communications planning and delivery

Skills

Written communication

Oral communication

Stakeholder management

Video production

Graphic design

Content management systems

Analytics

Photography

Education

Tertiary qualification in communications/marketing/journalism

1-2 years of experience in communications

Tools

CMS

Digital tools

Job description

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent.

All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly. The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

Build your communications career in a purpose-led organisation. Bring fresh digital and social ideas to a nationally important organisation.

About the Role

As Advisor, Digital Channels, you'll play a hands-on role in helping CAA bring its strategy, priorities and stakeholder engagement work to life through clear, creative and audience-focused communications across digital, social, video, visual and traditional channels. You'll work alongside experienced communications advisors and leaders to support day-to-day planning, scheduling, publishing and updating of content across CAA's channels, including social media, website, intranet, newsletters, video, executive communications and events. We're especially interested in someone who is confident with digital tools and loves creating content: filming and editing short-form video, producing strong social content, designing visual material and finding smarter ways to reach audiences. Just as important, you'll be curious and quick to learn.

Key Accountabilities

• Support the delivery of CAA's communications plan, helping create clear, engaging internal and external communications that connect audiences with CAA's strategy, purpose, work and impact
• Support day-to-day planning, scheduling, publishing and updating of content across CAA's digital and communications channels, including social media, website, intranet, newsletters, video, executive communications, campaigns and events
• Create video, photography, design and other digital content, bringing fresh ideas about formats and platforms that increase reach, engagement and understanding
• Works across teams to ensure digital channels provide a consistent and accessible user experience for CAA's participants and stakeholders
• Monitor digital channel performance and audience engagement, using insights to recommend practical improvements to content, format, timing and channel use
• Publish web content and review websites to help keep them consistent with best practice, including UX, IA, SEO, modern web standards
• Create content that is accurate, accessible, plain-language, audience-focused and aligned with CAA's brand, tone of voice, style and approval processes
• Identify potential reputational, privacy, security or accuracy risks in digital content and escalat issues appropriately before publication
• Work with senior leaders and internal stakeholders to understand objectives, risks and opportunities, and support practical communications planning and delivery

What You'll Bring

You might be a recent graduate with a strong portfolio, or already have a year or two of experience in communications, marketing, journalism, digital media, content creation or a related field. You will enjoy working in a fast-paced environment and delivering practical, high-quality communications outcomes. You will be confident working with a range of stakeholders, able to translate complex information into accessible messages, and enthusiastic about contributing to a collaborative team. To succeed in this role you'll demonstrate:

• A tertiary qualification in a relevant discipline, such as communications, marketing or journalism, and/or 1-2 years' experience in a similar or related field
• Excellent written and oral communication skills, with strong attention to detail
• Robust problem-solving skills and the ability to positively influence stakeholders
• Confidence developing accurate, accessible and plain-language content for a variety of audiences and channels
• Audiovisual and design skills and experience, especially turning complex information into clear diagrams, charts, presentations and visual content
• Experience with photography, audio, analytics, content management systems or other digital tools
• Knowledge of, and curiosity about, best-practice engagement and communications approaches and methods
• A collaborative approach, adaptability, resilience and a commitment to continuous learning.

About Us

The Civil Aviation Authority (CAA) is New Zealand's aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand's international reputation.

Our vision is simple and powerful: A safe and secure aviation system - so people are safe, and feel safe when they fly.

Our values - Professionalism, Respect, Integrity, Transparency, and Collaboration - guide everything we do. We're committed to fostering a diverse, inclusive, and supportive environment where everyone feels respected, safe, and valued. Our people are central to our success.

Why Join Us

• 5 weeks annual leave, with an additional 2 days after five years of continuous service
• Sick leave entitlements from day 1 and ten days domestic leave annually
• Matching KiwiSaver contributions up to 4%
• Vision assistance
• Flu vaccinations
• Employee Assistance Programme

The salary band for this role is $83,600 - $102,302. Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

Aviation experience is not required. Curiosity, agility, and an interest in understanding how a regulator works is.

Applications close: 23 September 2026

Please be aware that we may start shortlisting as applications come in. We encourage early applications, as the advertisement may close sooner than stated.