Advisor, Planning and Support

New Zealand Government; Wellington; On-site; NZD 84,000 - 102,000; Full time

Benefits offered by this job

5 weeks annual leave

Sick leave entitlements from day 1

Matching KiwiSaver contributions up to

Vision assistance

Flu Vaccinations

Employee Assistance Programme

Job summary

The Civil Aviation Authority is seeking an Advisor, Planning and Support to join our Aviation Safety Oversight Group in Wellington. You will coordinate planning activities, support effective resource allocation, and help prioritise work to achieve organisational objectives.

You will liaise between teams and partner with policy, guidance, learning and capability functions. You will bring experience in triage frameworks, workflow management, and prioritisation, with a strong focus on

Qualifications

• Experience advising on or implementing triage frameworks and workflow management systems.
• Ability to prioritise workloads and advise on resource allocation.
• Strong written and verbal communication, including replies to complex enquiries.
• Track record of identifying opportunities for process improvement.
• Demonstrated attention to detail in planning, documentation and regulatory processes.

Responsibilities

• Support planning, triage and prioritisation activities across the Aviation Safety Oversight Group.
• Coordinate work programmes and assist with effective allocation of resources across the group.
• Undertake quality assurance checks of regulatory activities and documentation.
• Facilitate communication and collaboration across multiple teams and stakeholders.
• Contribute to continuous improvement initiatives that enhance planning and workflow management.

Skills

Triage frameworks

Workflow management

Prioritisation

Stakeholder management

Communication

Process improvement

Attention to detail

Customer focus

Job description

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security. Support planning and resource prioritisation across aviation safety teams Ensure quality and consistency across aviation safety activities Permanent position based in Wellington

About the role

The Civil Aviation Authority (CAA) is seeking a skilled Advisor, Planning and Support to join our Aviation Safety Oversight Group. Working closely with the Manager, Planning and Support, you'll play a key role in coordinating planning activities, supporting effective resource allocation, and helping the group prioritise work to achieve organisational objectives. You'll act as an important liaison between teams, coordinating work that requires inspector input and partnering with colleagues across operational policy, guidance, practice development, learning, and capability functions.

Key responsibilities

• Support planning, triage and prioritisation activities across the Aviation Safety Oversight Group
• Coordinate work programmes and assist with effective allocation of resources across the group
• Undertake quality assurance checks of regulatory activities and documentation
• Facilitate communication and collaboration across multiple teams and stakeholders
• Contribute to continuous improvement initiatives that enhance planning, workflow management and operational effectiveness

What You'll Bring

You'll be a highly organised professional who enjoys improving processes, coordinating competing priorities, and building strong working relationships across diverse stakeholder groups, this is an excellent opportunity to contribute to the safety and success of New Zealand's aviation system.

To succeed in this role, you'll demonstrate

• Experience advising on or implementing triage frameworks, workflow management systems, and prioritisation processes
• Proven ability to manage competing demands and provide advice on resource allocation and work prioritisation
• Strong written and verbal communication skills, including preparing correspondence and responding to complex stakeholder enquiries
• Experience identifying opportunities for process improvement and implementing practical solutions
• Exceptional attention to detail and the ability to maintain accuracy in planning, documentation and regulatory processes
• A track record of building and maintaining effective relationships with a wide range of internal and external stakeholders
• A customer-focused mindset and commitment to continuous improvement

About us

The Civil Aviation Authority (CAA) is New Zealand's aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand's international reputation. Our vision is simple and powerful: A safe and secure aviation system - so people are safe, and feel safe when they fly.

Our values

Professionalism, Respect, Integrity, Transparency, and Collaboration guide everything we do. We're committed to diversity, inclusion, and creating a workplace where everyone feels safe, valued, and empowered to contribute.

Benefits

• 5 weeks annual leave
• Sick leave entitlements from day 1
• Matching KiwiSaver contributions up to 4%
• Vision assistance
• Flu Vaccinations
• Employee Assistance Programme

Salary band

$83,600 to $102,302. Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

Application deadline

Applications close: 28 September 2026