Admissions & Operations Manager

Chartered Accountants Anz; Wellington; Hybrid; NZD 110,000 - 140,000; Full time

Job summary

Chartered Accountants Australia and New Zealand (CA ANZ) in Wellington seeks a senior leader to head enrolment and admissions operations, improving member pathways and experience. You will oversee service quality, compliance and people leadership while driving practical improvements through technology and automation.

Working with the Education and Marketing division, you will partner with employers and governance stakeholders to implement initiatives, reduce risk, and ensure processes remain

Qualifications

• At least five years leading diverse teams with results.
• Experience in business process improvement and project management.
• Experience with enrolment and admissions in a professional body.
• Knowledge of accounting profession and education frameworks in AU/NZ.
• Strong stakeholder management and ethical judgement.
• Salesforce experience would be highly regarded.

Responsibilities

• Lead enrolment and admissions operations to deliver high-quality service and SLA.
• Build a high-performing culture focused on growth and continuous improvement.
• Drive process automation and technology solutions.
• Lead teams through change and support strategic projects across Education and Marketing.
• Manage resources and cost centre while identifying and mitigating operational risks.
• Ensure admissions and enrolment processes meet governance and regulatory requirements.
• Maintain relationships with key employers and stakeholders across CA ANZ.
• Oversee data quality, SOPs, and governance activities.

Skills

People leadership

Stakeholder management

Process improvement

Project management

Education

Bachelor degree (ANZ)

Tools

Salesforce

Job description

We encourage Passion to Grow and improve

• Lead a trans-Tasman team shaping the future member journey
• Drive smarter processes through technology, automation and AI
• Be part of a workplace our people genuinely rate as a Great Place to Work®

Lead admissions operations, people and process improvement while helping transform the experience of future and current CA ANZ members.

ABOUT THE ROLE

Based in Wellington and reporting to the General Manager, Member Admissions and Pathways, this role leads the enrolment and admissions functions that support future and current members throughout their journey. You will oversee service quality, compliance, people leadership and operational performance while driving practical improvements through technology, automation and AI.

Working across the Education and Marketing division, you will partner with colleagues, employers and governance stakeholders to implement initiatives effectively, reduce risk and ensure admissions and pathway processes remain accurate, consistent and member-focused.

Key responsibilities:

• Lead enrolment and admissions operations to deliver reliable, high-quality service and agreed service levels.
• Build a positive, high-performing culture focused on growth, accountability and continuous improvement.
• Drive process improvement, automation and technology solutions that reduce manual processes and enhance the member experience.
• Lead teams through change and contribute to strategic projects across Education and Marketing.
• Manage the function’s resources and cost centre while identifying and mitigating operational risks.
• Ensure admissions and enrolment processes meet education, membership, governance and regulatory requirements.
• Maintain constructive relationships with key employers and stakeholders across CA ANZ.
• Oversee accurate data, standard operating procedures, process audits and support for admissions governance activities.

ABOUT YOU

• At least five years’ experience leading diverse teams with a strong record of developing people and delivering results.
• Practical experience in business process improvement and fundamental project management.
• Experience with enrolment and admissions processes within a professional body.
• Knowledge of the accounting profession and education frameworks in Australia and New Zealand.
• A confident, proactive stakeholder manager who can build rapport and influence at multiple levels.
• A growth mindset, strong critical thinking and an ability to work both independently and collaboratively.
• High integrity, sound judgement and a strong commitment to ethical conduct.
• Experience with Salesforce would be highly regarded.
• A qualification comparable to an Australian or New Zealand bachelor’s degree is desirable.

ABOUT US

Chartered Accountants Australia and New Zealand (CA ANZ) represent more than 140,000 financial professionals, supporting them to make a difference in the communities in which they work and live. We are committed to advancing the profession through high ethical standards, delivering world class services and education, and advocating for the public good. Guided by our purpose and values, we aspire to be a magnet for diverse talent, equip our members for success, and lead the way in sustainability, innovation, and trust in business and finance.

WHAT’S IN IT FOR YOU

At CA ANZ, we’re committed to fostering a workplace that reflects our values of collaboration, integrity, diversity and accountability. As part of our ambition to attract diverse talent and build an adaptive, member centric organisation, we’re proud to be certified as both a Great Place to Work® and Family Inclusive Workplace™ reflecting the genuine experiences of our people.
We actively support your work–life wellbeing through leading policies and practices, including flexible work arrangements, parental leave and carer support—helping you thrive both at work and at home.

In addition, you’ll enjoy:

• A strong focus on equity, diversity, and inclusion embedded in everything we do
• Opportunities to grow your career through inspiring learning we do
• A flexible hybrid work model that balances autonomy with the benefits of in‑person collaboration
• A culture that values your voice and empowers you to make an impact in your community and profession
• Enjoy the end of year break with 2 additional paid leave days (subject to annual approval)
• A modern state‑of‑the‑art facility, city‑based workspace including a 5‑star green building designed to support diverse working styles
• Work for a certified Great Place to Work® (global recognition based on anonymous feedback from our people)

Applications close Friday 30 October.

CA ANZ welcomes applications from people of all ages, genders, cultural and linguistic backgrounds, Māori, Pasifika, Aboriginal and Torres Strait Islander peoples, people with a disability, and people who are diverse in gender and sexuality.

Please note: We are not engaging recruitment agencies for this role. Unsolicited CVs will not be accepted.