Admission And Enrolment Assistant

CGR Services; Wellington; On-site; NZD 45,000 - 60,000; Full time

Job summary

Victoria University of Wellington is seeking 9 Admission and Enrolment Assistants to join the Student Operations team on a fixed-term, full-time contract from November 2026 to February/March 2027. You will process applications, provide timely information on admission/enrolment policies, and support students and staff across multiple channels.

Ideal candidates are detail-focused, highly organised and able to learn new systems quickly.

Qualifications

• Attention to detail in administrative tasks.
• Ability to learn and follow processes and new systems.
• Proven organisational and time management skills in a fast-paced environment.
• Strong communication and interpersonal skills to engage diverse audiences.

Responsibilities

• Process and facilitate Admission and Enrolment applications with accuracy across multiple systems.
• Monitor applications to support timely and seamless student experience.
• Provide clear and timely communication to students and staff via phone, email, portal, and in person.
• Issue student ID cards with appropriate access rights and information.

Skills

Detail-oriented

Time management

Communication

Team player

Adaptability

Tools

Student information systems

Job description

Do you have a passion for delivering outstanding customer service? Have you got strong attention to detail and appreciation for learning new processes and systems? Are you a team player who actively contributes to shared goals and supports colleagues as needed?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting 9 Admission and Enrolment Assistants to join the Student Operations team on a fixed term, full-time contract for the period of November 2026 until the end of February / March 2027. In this role, you will be responsible for processing and facilitating applications whilst providing high quality, accurate and timely advice and information to students and staff about the University's admission and enrolment policies, procedures and regulations.

Key Responsibilities

• Processing of Admission and Enrolment applications maintaining student information with precision across multiple systems, ensuring accuracy, compliance, and data integrity.
• Monitor admission and enrolment applications, resolving issues and supporting a timely and seamless student experience.
• Provide clear, timely, supportive communication to students and key stakeholders via phone, email, student portal, and in person channels.
• Provide accurate and efficient service to produce and issue student ID cards with appropriate associated access rights.

Ō pūmanawa - About you

You will be an organised, detail driven, and motivated individual who can take the initiative, provide excellent service delivery and enjoy supporting students to help them succeed. You will thrive in this role with an excellent manner with people, strong attention to detail, and self-management skills. This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament. You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.

Key requirements

• A thorough and detail-focused approach, with strong accuracy in administrative tasks.
• Ability to learn and confidently follow processes and new systems.
• Proven organisational and time management skills in a fast-paced environment.
• Strong communication and interpersonal skills, with a proven ability to engage diverse audiences and provide exceptional customer service.
• A team player who actively contributes to shared goals and supports colleagues as needed.

Please note, as this role is to support the team over a busy period, substantial pre-arranged annual leave / holiday plans may not be able to be accommodated.

Close date for vacancy : 26 September 2026.

Contact details for vacancy : If you have any questions regarding this role, please get in touch with Dan Napolitano ([e-mail]).

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications from recruitment agencies are not accepted.

Admission and Enrolment Assistant • Wellington, Wellington, NZ