Administrator Housing Support - Manukau

Marketplace; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Five weeks' annual leave

Comprehensive benefits

Insurance cover

Flexible working

Career development

Job summary

Kāinga Ora – Homes and Communities in Auckland is hiring an Administrator Housing Support for our Manukau office. You will deliver proactive administrative services to keep the office running smoothly and help our customers access the right support.

From scheduling and records to coordinating events and handling inquiries, you will be a trusted first point of contact, using technology to improve processes and provide excellent service to whānau and communities.

Qualifications

• Experience in an administration role supporting multiple team members.
• Strong organisational skills with the ability to prioritise work and manage competing priorities.
• Confidence using technology and business systems with the ability to learn new tools quickly.
• Excellent verbal and written communication and confidentiality awareness.

Responsibilities

• Provide a wide range of administrative and coordination support for the team.
• Manage communications, records and event logistics to support office operations.
• Answer customer enquiries and connect people with the support they need.
• Assist Housing and Wellbeing teams with process improvements and day-to-day tasks.

Skills

Administrative support

Customer service

Microsoft Office

Job description

# Administrator Housing Support - Manukau at Kāinga Ora – Homes and Communities , Auckland## Mō tēnei tūranga mahi | About this role* Play a vital role supporting customers, colleagues and community outcomes through exceptional administration and service* Bring your initiative, adaptability and digital confidence to a fast-paced role where every day is different* Permanent opportunity with 5 weeks' annual leave, flexible working and comprehensive benefits**Te Whiwhinga Mahi - Our opportunity**As an Administrator Housing Support based in our Manukau, Auckland office, you'll play a key role in providing efficient and proactive administrative services that help our office operate effectively and support positive outcomes for our customers. You'll be a trusted member of the team, ensuring day-to-day operations run smoothly while helping colleagues deliver services to the communities we serve.Working alongside a dedicated team of customer-facing roles, you'll provide a wide range of administrative and coordination support to ensure both our people and customers are set up for success. From managing communications and records to supporting events, scheduling and office operations, your contribution will be essential to the smooth running of the local office.As one of the first points of contact for customers visiting our office, you'll create a positive and welcoming experience while responding to enquiries and connecting people with the support they need. You'll also work closely with our Housing and Wellbeing Support teams, assisting with a variety of administrative activities that contribute to quality customer outcomes.We're looking for someone who enjoys variety, embraces change and is comfortable using technology to work efficiently and solve problems. This is a fast-paced environment where priorities can shift quickly, so you'll need to be agile, adaptable and able to think on your feet. You'll take initiative, identify opportunities to improve the way things are done and bring a motivated, can-do attitude to supporting both customers and colleagues.**Ngā pūmanawatanga ōu - What you will bring**This role will suit someone who is motivated, adaptable and customer-focused, with a passion for providing excellent administrative support. You'll be tech savvy, quick to learn new systems and processes, and confident navigating a busy environment where no two days are the same.You will demonstrate:* Experience working in an administration role supporting multiple team members within a busy office environment* Strong organisational skills with the ability to prioritise work, adapt to changing demands and manage competing priorities effectively* Confidence using technology and business systems, with the ability to quickly learn new tools and identify opportunities to improve processes* A proactive and motivated approach, with the initiative to solve problems and support others without needing close supervision* The ability to think on your feet, exercise sound judgement and respond calmly to unexpected situations* Agility, resilience and flexibility, with the ability to perform well in a fast-paced and changing environment* Excellent attention to detail and a commitment to delivering accurate, high-quality work* Strong verbal and written communication skills, with the ability to build positive relationships with customers and colleagues* Sound judgement, discretion and an understanding of the importance of confidentiality* Cultural awareness that supports an aligned approach to our customers' aspirations and preferences, particularly when working with Māori and Pasifika communities* A current, full and clean New Zealand driver's licenceYou'll also enjoy being part of a collaborative team and be motivated by making a positive difference for customers, whānau and communities.**Nōu te rourou - What's in it for you?**We offer competitive salaries, five weeks' annual leave and a comprehensive benefits package including insurance cover, flexible working arrangements and opportunities for career development.As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We prioritise your wellbeing and work-life balance, while supporting your personal and professional growth through on-the-job learning, training, secondments and study opportunities.**Mō mātou - Our Organisation**At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.Our transformation focuses on three things:Our future – building a high-performing organisation that delivers quality housing for generations. Our tenants – warm, dry, well-maintained homes and the right support to help people live well. Our people – simple processes, modern technology and opportunities to learn, grow and thrive.Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.**Ō Tātou Uara - Our Values**Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:Manaakitanga – People at the Heart Mahi Tahi – Better Together Whanake – Be Bold**Tūhono mai - Join us**To view the position description and apply for this role, please follow the online process via https://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.If you have any questions about this role, please contact [e-mail]. **Applications close 20 November 2026 at 11.55pm**, however applications will be reviewed as they are received and we may progress suitable candidates prior to the closing date so don't delay your application.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Kāinga Ora – Homes and Communities || Location: | Auckland || Position type: | Ongoing - Full Time || Category: | Administration || Date listed: | 12-Nov-2026 || Salary range: | N/A || Closing date: | 20-Nov-2026 || Reference: | 80830 || Attachment: | || File links: | administrator housing support - place-based - march 2024.pdf || Website: | http://www.hnzc.co.nz/hnzc/web/home.htm |