Administrator Housing Support

Kainga Ora; Auckland; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

5 weeks' annual leave

Flexible working

Comprehensive benefits

Job summary

Kāinga Ora – Homes and Communities in Manukau, Auckland is seeking an Administrator Housing Support to provide efficient administrative services, welcoming customers and coordinating office operations to support positive outcomes for the communities we serve.

You will manage communications, records, events, scheduling, and front desk enquiries, working with Housing and Wellbeing teams. The role requires initiative, adaptability and tech confidence in a fast-paced environment.

Qualifications

• Experience in an administration role supporting multiple team members.
• Strong organisational skills and ability to prioritise across competing tasks.
• Confident with technology and business systems; quick to learn new tools.
• Proactive, with initiative and ability to solve problems with minimal supervision.
• Excellent communication and customer-service orientation.

Responsibilities

• Provide admin support to a busy office to ensure smooth day-to-day operations.
• Manage communications, records, and scheduling; support events.
• Greet customers and connect them with the right services.
• Collaborate with Housing and Wellbeing teams to support outcomes.

Skills

Administration

Customer service

Organisational skills

Digital literacy

Adaptable

Cultural awareness

Job description

• Play a vital role supporting customers, colleagues and community outcomes through exceptional administration and service
• Bring your initiative, adaptability and digital confidence to a fast-paced role where every day is different
• Permanent opportunity with 5 weeks' annual leave, flexible working and comprehensive benefits

Te Whiwhinga Mahi - Our opportunity

As an Administrator Housing Support based in our Manukau, Auckland office, you'll play a key role in providing efficient and proactive administrative services that help our office operate effectively and support positive outcomes for our customers. You'll be a trusted member of the team, ensuring day-to-day operations run smoothly while helping colleagues deliver services to the communities we serve.

Working alongside a dedicated team of customer-facing roles, you'll provide a wide range of administrative and coordination support to ensure both our people and customers are set up for success. From managing communications and records to supporting events, scheduling and office operations, your contribution will be essential to the smooth running of the local office.

As one of the first points of contact for customers visiting our office, you'll create a positive and welcoming experience while responding to enquiries and connecting people with the support they need. You'll also work closely with our Housing and Wellbeing Support teams, assisting with a variety of administrative activities that contribute to quality customer outcomes.

We're looking for someone who enjoys variety, embraces change and is comfortable using technology to work efficiently and solve problems. This is a fast-paced environment where priorities can shift quickly, so you'll need to be agile, adaptable and able to think on your feet. You'll take initiative, identify opportunities to improve the way things are done and bring a motivated, can-do attitude to supporting both customers and colleagues.

Ngā pūmanawatanga ōu - What you will bring

This role will suit someone who is motivated, adaptable and customer-focused, with a passion for providing excellent administrative support. You'll be tech savvy, quick to learn new systems and processes, and confident navigating a busy environment where no two days are the same.

You will demonstrate:

• Experience working in an administration role supporting multiple team members within a busy office environment
• Strong organisational skills with the ability to prioritise work, adapt to changing demands and manage competing priorities effectively
• Confidence using technology and business systems, with the ability to quickly learn new tools and identify opportunities to improve processes
• A proactive and motivated approach, with the initiative to solve problems and support others without needing close supervision
• The ability to think on your feet, exercise sound judgement and respond calmly to unexpected situations
• Agility, resilience and flexibility, with the ability to perform well in a fast-paced and changing environment
• Excellent attention to detail and a commitment to delivering accurate, high-quality work
• Strong verbal and written communication skills, with the ability to build positive relationships with customers and colleagues
• Sound judgement, discretion and an understanding of the importance of confidentiality
• Cultural awareness that supports an aligned approach to our customers' aspirations and preferences, particularly when working with Māori and Pasifika communities
• A current, full and clean New Zealand driver's licence

You'll also enjoy being part of a collaborative team and be motivated by making a positive difference for customers, whānau and communities.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a comprehensive benefits package including insurance cover, flexible working arrangements and opportunities for career development.

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We prioritise your wellbeing and work-life balance, while supporting your personal and professional growth through on-the-job learning, training, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things:

Our future – building a high-performing organisation that delivers quality housing for generations.
Our tenants – warm, dry, well-maintained homes and the right support to help people live well.
Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

Manaakitanga – People at the Heart
Mahi Tahi – Better Together
Whanake – Be Bold