Administrator Housing Support - Manukau

Kainga Ora; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working

Comprehensive benefits

Job summary

Kāinga Ora – Homes and Communities seeks an Administrator Housing Support to provide proactive administrative services in our Manukau, Auckland office. You will help ensure day-to-day operations run smoothly, support staff, manage records and coordinate with multiple teams to serve our communities.

You will be a frontline contact for customers, enjoying variety and using technology to work efficiently in a fast-paced environment.

Qualifications

• Experience in an administration role supporting multiple team members in a busy office.
• Strong organisational skills with the ability to prioritise and manage competing demands.
• Confidence using technology and business systems, with quick learning of new tools.
• A proactive, motivated approach to solving problems and supporting others.
• Ability to think on your feet, stay calm and adapt to changing priorities.
• Excellent attention to detail and accurate work delivery.
• Strong verbal and written communication and relationship-building with customers and colleagues.
• Sound judgement and discretion with confidential information.
• Cultural awareness supporting Māori and Pasifika communities.

Responsibilities

• Provide administrative and coordination support for the office and team.
• Manage communications, records, events, scheduling and general office operations.
• Assist customers who visit the office and guide them to appropriate services.
• Collaborate with Housing and Wellbeing teams to support outcomes.

Skills

Administration experience

Organisational skills

Tech literacy

Proactive problem solving

Adaptability

Attention to detail

Communication skills

Judgement and discretion

Cultural awareness

NZ Driver's licence

Job description

Play a vital role supporting customers, colleagues and community outcomes through exceptional administration and service Bring your initiative, adaptability and digital confidence to a fast-paced role where every day is different Permanent opportunity with 5 weeks' annual leave, flexible working and comprehensive benefits

Te Whiwhinga Mahi - Our opportunity

As an Administrator Housing Support based in our Manukau, Auckland office, you'll play a key role in providing efficient and proactive administrative services that help our office operate effectively and support positive outcomes for our customers. You'll be a trusted member of the team, ensuring day-to-day operations run smoothly while helping colleagues deliver services to the communities we serve.

Working alongside a dedicated team of customer-facing roles, you'll provide a wide range of administrative and coordination support to ensure both our people and customers are set up for success. From managing communications and records to supporting events, scheduling and office operations, your contribution will be essential to the smooth running of the local office.

As one of the first points of contact for customers visiting our office, you'll create a positive and welcoming experience while responding to enquiries and connecting people with the support they need. You'll also work closely with our Housing and Wellbeing Support teams, assisting with a variety of administrative activities that contribute to quality customer outcomes.

We're looking for someone who enjoys variety, embraces change and is comfortable using technology to work efficiently and solve problems. This is a fast-paced environment where priorities can shift quickly, so you'll need to be agile, adaptable and able to think on your feet. You'll take initiative, identify opportunities to improve the way things are done and bring a motivated, can-do attitude to supporting both customers and colleagues.

Ngā pūmanawatanga ōu - What you will bring

This role will suit someone who is motivated, adaptable and customer-focused, with a passion for providing excellent administrative support. You'll be tech savvy, quick to learn new systems and processes, and confident navigating a busy environment where no two days are the same.

You will demonstrate:

• Experience working in an administration role supporting multiple team members within a busy office environment
• Strong organisational skills with the ability to prioritise work, adapt to changing demands and manage competing priorities effectively
• Confidence using technology and business systems, with the ability to quickly learn new tools and identify opportunities to improve processes
• A proactive and motivated approach, with the initiative to solve problems and support others without needing close supervision
• The ability to think on your feet, exercise sound judgement and respond calmly to unexpected situations
• Agility, resilience and flexibility, with the ability to perform well in a fast-paced and changing environment
• Excellent attention to detail and a commitment to delivering accurate, high-quality work
• Strong verbal and written communication skills, with the ability to build positive relationships with customers and colleagues
• Sound judgement, discretion and an understanding of the importance of confidentiality
• Cultural awareness that supports an aligned approach to our customers' aspirations and preferences, particularly when working with Māori and Pasifika communities
• A current, full and clean New Zealand driver's licence

You will also enjoy being part of a collaborative team and be motivated by making a positive difference for customers, whānau and communities.

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a comprehensive benefits package including insurance cover, flexible working arrangements and opportunities for career development.

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We prioritise your wellbeing and work-life balance, while supporting your personal and professional growth through on-the-job learning, training, secondments and study opportunities.

Mō mātou - Our Organisation

At Kāinga Ora, our mahi sits at the heart of Aotearoa's housing system. Every day, we help shape how our customers live today and into the future. It's meaningful mahi, and we're transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things:

• Our future – building a high-performing organisation that delivers quality housing for generations.
• Our tenants – warm, dry, well-maintained homes and the right support to help people live well.
• Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You'll find opportunities to grow your skills and build a career you're proud of, with fair pay and flexible ways of working that support both our people and our customers.

Ō Tātou Uara - Our Values

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai - Join us

Applications close 20 November 2026 at 11.55pm, however applications will be reviewed as they are received and we may progress suitable candidates prior to the closing date so don't delay your application.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.