Maintenance Operations Centre Operator

Kāinga Ora; Christchurch; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Five weeks' annual leave

Flexible working arrangements

Job summary

Kainga Ora in Christchurch is seeking motivated Operators to join our Maintenance Operations Centre on a fixed-term basis through to 30 June 2027. You will process a high volume of maintenance requests, validate details, determine priorities and create accurate work orders to keep housing assets safe and well maintained.

Based in Addington, you’ll work Monday to Friday 8:00am–5:00pm, collaborating with contractors and internal teams to keep information current and progress on track.

Qualifications

• Thrives in a high-volume, process-driven environment where accuracy, judgement and customer outcomes matter.
• Organized, adaptable and able to work across multiple systems and stakeholders.
• Demonstrates initiative and able to work under pressure within a collaborative team.

Responsibilities

• Process a high volume of maintenance requests with accuracy and speed.

Skills

High-volume processing

Stakeholder coordination

Customer-focused service

Analytical decision-making

Adaptability

Education

Relevant qualification in property, facilities, maintenance, or related field

Tools

Online systems & digital applications

Job description

• Deliver high-volume maintenance requests with accuracy, consistency and speed in a national operations model


• Play a key role in improving maintenance outcomes through validation, coordination and continuous improvement


• Fixed-term opportunities based in Addington office, with fixed terms ending 30 June 2027

Te whiwhinga mahi - Our opportunity

We're looking for motivated and customer-focused Operators to join our fast-paced Maintenance Operations Centre (MOC) on a fixed-term basis through to 30 June 2027. This is an exciting opportunity to be part of a nationally connected team that plays a critical role in helping ensure Kāinga Ora homes are safe, well maintained and fit for purpose.

As an Operator, you'll be at the heart of our maintenance delivery model, processing a high volume of maintenance requests and helping turn customer needs into action. You'll assess and validate service requests, determine the appropriate trade and priority, and create accurate work orders that enable maintenance work to be delivered efficiently and to a high standard.

No two days are the same. You'll work closely with maintenance partners, contractors and internal teams to ensure information is accurate, timely and complete so work can progress without delay. You'll also help monitor progress, support performance outcomes and keep stakeholders informed, particularly when managing urgent or more complex cases.

This is a fantastic opportunity to be part of an evolving service, contribute to continuous improvement, and help embed new ways of working that deliver better outcomes for our customers. You'll join a supportive team environment where collaboration, problem-solving and making a difference every day are at the heart of what we do.

Based in our Addington, Christchurch office, working Monday to Friday, 8.00am - 5.00pm, giving you the opportunity to work alongside your teammates in a highly collaborative and energetic environment.

We have multiple fixed-term opportunities, making this a great chance to build your experience, contribute to meaningful work, and be part of an important transformation journey at Kāinga Ora.

Ngā pūmanawatanga ōu - What you will bring

This role suits someone who thrives in a high-volume, process-driven environment where accuracy, judgement and customer outcomes matter. You’ll be organised, adaptable and confident working across multiple systems and stakeholders.

You will demonstrate:

• Relevant qualification in property, facilities, maintenance, or a related field, or equivalent industry experience


• Proven experience managing building maintenance programmes, long-term maintenance plans, and building compliance requirements


• Strong analytical skills with the ability to interpret information and make sound decisions


• Excellent communication and relationship management skills, including the ability to resolve issues and manage commercial partnerships


• Experience managing risk, health and safety requirements, and applying established processes and procedures


• Confident using online systems and digital applications, with the ability to adapt in a fast-paced and changing environment


• Demonstrated initiative, sound judgement, and the ability to work effectively under pressure as part of a collaborative team

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance.

Mō mātou - Our Organisation

At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. Every day, we help shape how our customers live today and into the future. It’s meaningful mahi, and we’re transforming how we work so we can deliver even better outcomes.

Our transformation focuses on three things:

• Our future – building a high performing organisation that delivers quality housing for generations.


• Our tenants – warm, dry, well-maintained homes and the right support to help people live well.


• Our people – simple processes, modern technology and opportunities to learn, grow and thrive.

Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.

Kāinga Ora is a place where people feel valued and supported. You’ll find opportunities to grow your skills and build a career you’re proud of, with fair pay and flexible ways of working that support both our people and our customers.

Ō tātou uara - Our values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga – People at the Heart


• Mahi Tahi – Better Together


• Whanake – Be Bold