Administrative Supervisor: Patient Flow & Team Leadership

New Zealand Government; Christchurch; Vor Ort; NZD 70.000 - 90.000; Vollzeit

Zusammenfassung

Health New Zealand | Te Whatu Ora in Christchurch seeks an experienced Administrative Supervisor to lead administrative teams across Respiratory, Gastroenterology, Infection Management and Nephrology Services. You will coordinate patient flow, supervise staff, and ensure high-quality service delivery that supports clinicians and patients.

The role focuses on performance, quality, and continuous improvement, with a strong emphasis on data integrity, stakeholder relations, and process development

Qualifikationen

• Minimum 2 years' experience supervising a small to medium-sized team.
• Proven success leading administrative teams in a complex environment.
• Advanced user of SI PICS (South Island Patient Information Care System).
• Strong understanding of Ministry of Health Planned Care / Elective Services Guidelines.
• Experience with data management and information systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent interpersonal, communication, and influencing skills.
• Strong problem-solving ability and sound judgement.
• Demonstrated success delivering improvement initiatives.
• Strong customer and patient-focused approach.

Aufgaben

• Coordinate smooth patient flow across multiple services.
• Identify constraints and work with leadership to implement solutions.
• Monitor bookings and transcription throughput in line with service and Ministry of Health guidelines.
• Actively manage waitlists, reporting, and actions to meet service requirements.
• Conduct and respond to regular DNA audits.
• Provide daily supervision, guidance, and support to the administration team.
• Ensure equitable distribution of workload across team members.
• Support staff through orientation, training, and ongoing coaching.
• Foster a positive, high-performing, patient-centred team culture.
• Work closely with the Administrative Team Leader to align resources with service needs.
• Monitor and report on key performance indicators and administrative outputs.
• Identify and implement improvement opportunities to enhance patient experience.
• Ensure compliance with administrative processes, procedures, and quality frameworks.
• Maintain high levels of data integrity across systems.
• Build strong working relationships with clinical teams and stakeholders.
• Support alignment between service expectations and available resources.
• Manage complaints and incidents in a timely, professional, and people-focused manner.
• Contribute to projects that support service efficiency and effectiveness.
• Support development and maintenance of administrative documentation and processes.
• Actively participate in initiatives that improve quality, timeliness, and cost-effectiveness.

Kenntnisse

Team supervision

Leadership

Interpersonal communication

Data management

Microsoft Office

Problem solving

Customer-focused

Stakeholder management

Policy/guidelines knowledge

Process improvement

Ausbildung

People management qualification or information systems qualification

Tools

SI PICS

Microsoft Office

Jobbeschreibung

Health New Zealand | Te Whatu Ora in Christchurch seeks an experienced Administrative Supervisor to lead administrative teams across Respiratory, Gastroenterology, Infection Management and Nephrology Services. You will coordinate patient flow, supervise staff, and ensure high-quality service delivery that supports clinicians and patients.

The role focuses on performance, quality, and continuous improvement, with a strong emphasis on data integrity, stakeholder relations, and process development