Administrative Supervisor, Specialist Services & Patient Flow

Health New Zealand - Te Whatu Ora Waitaha Canterbury; Christchurch; Presencial; NZD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Health New Zealand | Te Whatu Ora Waitaha Canterbury is seeking an experienced Administrative Supervisor to join the Respiratory, Gastroenterology, Infection Management, and Nephrology Administration Teams. You will supervise day-to-day operations, provide coaching, and ensure efficient patient flow across services to support clinical teams and patient outcomes.

The role requires at least two years of supervising experience, strong SIPICS proficiency, and a patient-centered approach.

Formación

• Minimum 2 years' experience supervising a small to medium-sized team.
• Proven success leading administrative teams in a complex environment.
• Advanced user of SIPICS (South Island Patient Information Care System).
• Strong understanding of Ministry of Health Planned Care / Elective Services Guidelines.
• Experience with data management and information systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent interpersonal, communication, and influencing skills.
• Strong problem-solving ability and sound judgement.
• Demonstrated success delivering improvement initiatives.
• Strong customer and patient-focused approach.

Responsabilidades

• Coordinate smooth patient flow across multiple services.
• Monitor bookings and transcription throughput in line with service and Ministry of Health guidelines.
• Actively manage waitlists, reporting, and actions to meet service requirements.
• Conduct and respond to regular DNA audits.
• Provide daily supervision, guidance, and support to the administration team.
• Ensure an equitable distribution of workload across team members.
• Support staff through orientation, training, and ongoing coaching.
• Foster a positive, high-performing, patient-centred team culture.
• Work closely with the Administrative Team Leader to align resources with service needs.
• Monitor and report on key performance indicators and administrative outputs.
• Identify and implement improvement opportunities to enhance patient experience.
• Ensure compliance with administrative processes, procedures, and quality frameworks.
• Maintain high levels of data integrity across systems.
• Build strong working relationships with clinical teams and stakeholders.
• Manage complaints and incidents in a timely, professional, and people-focused manner.
• Contribute to projects that support service efficiency and effectiveness.
• Support development and maintenance of administrative documentation and processes.
• Actively participate in initiatives that improve quality, timeliness, and cost-effectiveness.

Descripción del empleo

Health New Zealand | Te Whatu Ora Waitaha Canterbury is seeking an experienced Administrative Supervisor to join the Respiratory, Gastroenterology, Infection Management, and Nephrology Administration Teams. You will supervise day-to-day operations, provide coaching, and ensure efficient patient flow across services to support clinical teams and patient outcomes.

The role requires at least two years of supervising experience, strong SIPICS proficiency, and a patient-centered approach.