Administrative Supervisor - Patient Flow & Team Leadership

Te Whatu Ora; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

Te Whatu Ora – Christchurch Hospital seeks an experienced Administrative Supervisor to lead an administration team across Respiratory, Gastroenterology, Infection Management & Nephrology services. You will supervise day-to-day operations, ensure efficient patient flow, and coach staff to deliver high-quality service for clinical teams and patients.

With at least 2 years of supervisory experience, you will apply SI PICS and follow Ministry of Health guidelines to optimise throughput, waitlists,

Qualifications

• Minimum 2 years' experience supervising a small to medium-sized team.
• Proven success leading administrative teams in a complex environment.
• Advanced user of SI PICS (South Island Patient Information Care System).
• Strong understanding of Ministry of Health Planned Care / Elective Services Guidelines.
• Experience with data management and information systems.
• Excellent interpersonal, communication, and influencing skills.

Responsibilities

• Coordinate smooth patient flow across multiple services.
• Identify constraints and work with leadership to implement solutions.
• Monitor bookings and transcription throughput in line with service and Ministry of Health guidelines.
• Actively manage waitlists, reporting, and actions to meet service requirements.
• Conduct and respond to regular DNA audits.
• Provide daily supervision, guidance, and support to the administration team.
• Ensure an equitable distribution of workload across team members.
• Support staff through orientation, training, and ongoing coaching.
• Foster a positive, high-performing, patient-centred team culture.
• Work closely with the Administrative Team Leader to align resources with service needs.
• Monitor and report on key performance indicators and administrative outputs.
• Identify and implement improvement opportunities to enhance patient experience.
• Ensure compliance with administrative processes, procedures, and quality frameworks.
• Maintain high levels of data integrity across systems.
• Build strong working relationships with clinical teams and stakeholders.
• Support alignment between service expectations and available resources.
• Manage complaints and incidents in a timely, professional, and people-focused manner.
• Contribute to projects that support service efficiency and effectiveness.
• Support development and maintenance of administrative documentation and processes.
• Actively participate in initiatives that improve quality, timeliness, and cost-effectiveness.

Skills

Leadership

Coaching

Communication

Problem-solving

Patient-focused

Education

People management, business, or information systems

Tools

SI PICS (South Island Patient Information Care System)

Job description

Te Whatu Ora – Christchurch Hospital seeks an experienced Administrative Supervisor to lead an administration team across Respiratory, Gastroenterology, Infection Management & Nephrology services. You will supervise day-to-day operations, ensure efficient patient flow, and coach staff to deliver high-quality service for clinical teams and patients.

With at least 2 years of supervisory experience, you will apply SI PICS and follow Ministry of Health guidelines to optimise throughput, waitlists,