Administration Team Leader - Chronic Conditions

New Zealand Government; Auckland; On-site; NZD 65,000 - 85,000; Full time

Job summary

Waikato Hospital is seeking an experienced Administration Team Leader to coordinate and lead the Chronic Conditions admin teams across Pembroke Street and Clarence Street sites in Hamilton. This permanent, full-time role (40 hours/week) involves reporting, scheduling, and supporting multidisciplinary clinical teams with a focus on efficient administration.

You will oversee daily operations, lead a small team, and ensure patient flow and clinic admin tasks are completed while maintaining a high

Qualifications

• Proven experience leading a team in a busy admin setting.
• Desirable health/clinical environment exposure.
• Strong organisational skills and attention to detail.

Responsibilities

• Lead day-to-day operations of the admin team across three sites.
• Monitor workflows and ensure targets and tasks are completed.
• Recruitment, orientation, performance management and mentoring of staff.
• Coordinate outpatient clinic administration and support clinical teams.

Skills

Team Leadership

Communication

Organisational skills

Problem solving

Cultural awareness (Māori)

Tools

Microsoft Office

Job description

Waikato Hospital, (Pembroke Street & Clarence Street) * Permanent, full time 80 hours per fortnight * Monday to Friday * Fantastic opportunity for a confident Administration Team Leader to join our Chronic Conditions team at Waikato Hospital. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an experienced Administration Team Leader for a Permanent position within our Chronic Conditions Service based at Waikato Hospital. As a successful Administration Team Leader you will play a key role in improving systems and contribute to developing a cohesive and effective team. Your team is based in three different locations, with two at the main hospital campus on Pembroke Street and one at a site close by on Clarence Street. You will be expected to spend time in each of these locations on a weekly basis to provide coverage across all areas.

Day to day you will be providing coordination and management of the administration teams providing administrative assistance to the management team including production of reports, correspondence and other administrative functions. This is an interesting and varied role and you will be working with a multidisciplinary team, providing support to the clinical teams and having some visitor and patient interaction. This is a full time position (40 hours per week), where you will work Monday to Friday, mainly between the hours of 8:00 and 16:30 (however these hours may be subject to change).

Key responsibilities:

• Accountable for day to day leadership and daily operational management of the team
• Monitoring daily work flows and supporting the team to ensure operational targets are being met and daily tasks are co-ordinated, completed and understood.
• Recruitment, orientation, performance management, development and mentoring of team members.
• Ensuring that the general administrative matters required within the outpatient service are completed including clinic room scheduling, admin support for patients attending clinics and treatment, and supporting any maintenance requirements for the outpatient areas.

About the Team / Service

The Chronic Conditions Services include Diabetes, Endocrinology, Immunology, Renal and, Rheumatology. All services are committed to provide the best care and outcomes for our patients. Our services are led by multidisciplinary clinical teams consisting of doctors, nurses and allied health professionals.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support. Hamilton, where Waikato Hospital is situated, is a vibrant city nestled alongside the scenic Waikato River, offering a perfect mix of nature and culture. Explore the stunning Hamilton Gardens, home to themed gardens from Italy to Asia, or visit the Waikato Museum to delve into the region's rich history. The city also boasts the Hamilton Zoo, where you can walk through an aviary filled with native birds. Hamilton is a lively hub, with a variety of cafes, restaurants, and bars, along with events like rugby, cricket, and the famous National Agricultural Fieldays and Balloons over Waikato festival. With its vibrant atmosphere and proximity to outdoor adventures, Hamilton is an ideal place to live and work. For more information on living and working in Waikato click here

About you

We are looking for a motivated and enthusiastic team leader who can demonstrate the following :

• Previous experience leading a team and / or proven experience in similar senior administration roles.
• Previous experience or exposure to the health environment (desirable)
• Strong organisational skills and excellent attention to detail
• Highly competent in computer literacy and use of Microsoft products
• Excellent communication skills
• Ability to use initiative and be proactive in problem solving
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• Experience in upholding Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.