Administration Team Lead, Mental Health & Addiction Services

New Zealand Government; Whanganui; On-site; NZD 90,000 - 110,000; Full time

Benefits offered by this job

Learning environment

Supportive culture and team setting

Challenging work with great lifestyle

Job summary

New Zealand Government is seeking an experienced Administration Team Leader to lead and coordinate administration services across Mental Health & Addiction Services in MidCentral, Palmerston North, with travel to other sites as required. The role focuses on ensuring timely, patient-centered administrative workflows and a high-quality service experience for patients, whānau and referrers.

You will lead a 19-member team, oversee referrals, bookings, telephony, clinical documentation and rostering,

Qualifications

• Relevant qualification in health administration, business or related field, or equivalent practical experience.
• Experience leading or supervising a team in health, patient-facing or contact centre environment.
• Experience coordinating patient bookings, referrals or clinical documentation workflows.

Responsibilities

• Oversee day-to-day administration delivery across MidCentral sites.
• Lead a dispersed administration team (19 direct reports) and coordinate workflows.
• Manage referrals, appointment bookings, telephony and rostering processes.
• Support statutory administration under Mental Health Act and maintain standards.
• Ensure timely, respectful, culturally safe administrative experience for patients and whānau.

Skills

People leadership

Team supervision

Referral management

Scheduling & rostering

Patient bookings

Clinical documentation

Proficiency with systems

Communication

Education

Health administration qualification or equivalent experience

Tools

Patient management systems

Clinical documentation systems

Microsoft Office

Job description

New Zealand Government is seeking an experienced Administration Team Leader to lead and coordinate administration services across Mental Health & Addiction Services in MidCentral, Palmerston North, with travel to other sites as required. The role focuses on ensuring timely, patient-centered administrative workflows and a high-quality service experience for patients, whānau and referrers.

You will lead a 19-member team, oversee referrals, bookings, telephony, clinical documentation and rostering,