Administration Support Officer

CGR Services; Waikato; On-site; NZD 65,000 - 68,000; Full time

Job summary

Ara Poutama Aotearoa - Department of Corrections is seeking an Administration Support Officer based in Waikato, Waikeria Prison. This permanent, full-time role covers reception, filing, and frontline administration to support the site and public interactions.

You will work with a team of up to 20 staff, manage bookings for whanau visits, coordinate timelines, and ensure confidential information is handled with integrity.

Qualifications

• Experience in office administration practices.
• Ability to handle confidential information with integrity.
• Strong organisation to meet deadlines in a fast-paced environment.
• Ability to work collaboratively in a diverse team.

Responsibilities

• Reception and phone duties.
• Booking whanau visits for the men in our care.
• Processing files and record management.
• Ensuring correspondence, reports and documentation meet timelines.
• Providing administration support across the site, including meeting invites, minutes and actions.

Skills

Manaaki

Office admin

Resilience

Organisational skills

Team collaboration

Interpersonal skills

Integrity & confidentiality

MS Office

Tools

MS Office

Job description

Administration Support Officer New Zealand Government Waikato, Waikato, NZ

• Permanent, full-time position
• Based in the Visits Reception at Waikeria Prison
• Challenging but rewarding role

Mō te tūnga | About the role

Waikeria Prison are seeking an enthusiastic, self-motivated, committed individual who can complete a wide range of office administration activities. This is a rewarding and challenging position within an environment that will stretch your skills and offer ongoing support.

• Liaising with our management team and the public
• Liaising with organisations and services we work with
• Reception and phone duties
• Booking whanau visits for the men in our care
• Processing files
• Record management and ensuring correspondence, reports and other documentation meet Department timelines and standards
• Providing administration support across our site by setting up meeting invites, taking minutes, recording actions, communicating with external stakeholders and filing

In this busy role, you will thrive working collaboratively within a team of up to 20 staff on a 7-8 day roster (with weekend work required). You will operate in a challenging, fast-paced environment where the ability to multitask, remain adaptable, and follow policies and procedures is essential. Strong judgement is required to effectively prioritise tasks and activities to meet deadlines. Please note that some lifting may be required.

Ngā pūkenga me ngā wheako | Skills and experience

• A strong commitment to manaaki in all day-to-day interactions
• Sound experience and knowledge of office administration practices
• Resilience when navigating challenging situations in a dynamic environment, with a pragmatic approach to problem-solving
• Strong organisational skills, with the ability to adapt, multitask, and meet deadlines
• A collaborative mindset, with the ability to contribute positively as part of a dynamic team of administrators
• Excellent interpersonal skills and the ability to work with people from diverse backgrounds in a friendly and non-judgemental manner
• A high level of integrity, with the ability to maintain confidentiality when handling sensitive and personal information
• Proficiency in computer software and database systems, including the Microsoft Office Suite (Word, Outlook, Excel), and the ability to quickly learn new systems

Ngā painga | The benefits

The salary range for this position is $64,717 - $68,434 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mō mātou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Applicants must be a New Zealand citizen, holder of a New Zealand residence permit, Australian citizen, or Australian resident with a current Resident Return Visa. A full New Zealand driver licence is also required for this role.

Applications close on: Monday 17 August 2026.