Administration Support - MICAMHS

Health New Zealand - Te Whatu Ora - Southern; Tauranga; On-site; NZD 34,000 - 44,000; Part time

Job summary

Health New Zealand - Te Whatu Ora - Southern– Tauranga is seeking an administration support person for the MICAMHS team at Tauranga Hospital. You will manage referrals, client documentation, and frontline inquiries, contributing to a patient-focused service.

The role demands excellent admin skills, attention to detail, problem-solving, and strong teamwork. Flexibility is needed to support across the MICAMHS team within Hauora a Toi Bay of Plenty.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build positive relationships.
• Commitment to providing excellent customer service.
• Ability to work accurately and efficiently to a high standard.
• Experience in medical transcription/audio typing would be highly valued.

Responsibilities

• Provide administration support to the MICAMHS team in Tauranga Hospital.
• Handle referrals and client documentation, face-to-face and by phone.
• Coordinate with multiple stakeholders across Hauora a Toi Bay of Plenty.
• Support across the MICAMHS team as required and maintain accuracy and confidentiality.

Skills

Excellent communication

Interpersonal skills

Customer service

Attention to detail

Team collaboration

Problem solving

Job description

Health New Zealand - Te Whatu Ora - Southern – Tauranga, North Island

• Permanent part time - 0.6FTE (48 hours per fortnight)
• Opportunity to join a high-quality patient focused service

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a motivated and enthusiastic person to join our administration team within Maternal, Infant, Child and Adolescent Mental Health (MICAMHS) at Tauranga Hospital.

The main purpose of this role is to provide administration support to the MICAMHS team. Dealing with clients both face to face and on the phone, handling referrals and our clients documentation are some of the main elements of the position.

This role requires excellent administrative skills including advanced keyboard skills, attention to detail and accuracy, the ability to problem solve and think outside the box, adaptability and outstanding self management as the tasks required will be varied throughout the working week. It is an important part of a team who work closely together and with multiple stakeholders across Hauora a Toi Bay of Plenty. It will also require a high level of flexibility as it will be providing support across the whole MICAMHS team as required.

This is a permanent, 0.6 FTE position working 48 hours per fortnight.

About the Team/Service/ Location

Maternal, Infant, Child and Adolescent Mental Health (MICAMHS) consists of 2 teams. While the teams are based at separate locations, they work collaboratively, and you may be required to work across both sites.

About you

To be successful in this position, you will bring:

• Excellent communication skills, both verbal and written.
• Well developed interpersonal skills and the ability to build positive relationships.
• A strong commitment to providing excellent customer service.
• The ability to work accurately and efficiently to a high standard.
• A friendly, approachable and supportive manner when working with children, young people and their whānau.
• The ability to work collaboratively as part of a team and contribute to a patient focused service.
• Strong organisational skills and attention to detail.
• Experience in medical transcription/audio typing would be highly valued.

You will be joining a team committed to providing a high quality, patient focused service through a collaborative model of care that recognises and responds to the unique needs of children and young people.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.