Administration Assistant - CSTS

North Island - Manawatu / Whanganui Palmerston North; Palmerston North; On-site; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Encouraging learning environment

Supportive culture and team

Tailored wellness programmes

Great lifestyle options

Job summary

Health New Zealand | Te Whatu Ora is seeking an Administration Support Haematology for Palmerston North to provide efficient, compassionate reception and admin services. You will welcome patients, coordinate communications, register patients accurately, and maintain high-quality information in our admin systems as part of the Haematology team.

You will contribute to patient flow, service improvement, and data quality while supporting the Haematology Medical Lead and team in a busy cancer care

Qualifications

• At least five years' experience as an administrator, particularly in health or equivalent social sector.
• Impeccable communication skills and the ability to connect and collaborate.
• Flexibility, adaptability and able to work under pressure.
• Ability to juggle competing demands and multi-task in a busy environment.

Responsibilities

• Provides a professional, welcoming and compassionate first point of contact for patients, whānau and visitors.
• Ensures enquiries are managed promptly, respectfully and appropriately.
• Accurately registers patients and updates demographic and clinical administration information in Mosaiq, and the Patient Administration System (PAS).
• Has responsibility for maintaining a waiting list and booking, and scheduling of clinics, including regional clinics as required.
• Booking and scheduling of patients and management of waiting lists
• Maintains high standards of data quality to support clinical care, reporting, funding and Ministry of Health requirements.

Skills

Administration experience

Health sector background

Communication skills

Multitasking

Organisational skills

Tools

Mosaiq

Patient Administration System (PAS)

Job description

• Administration Assistant Haematology – Cancer Screening and Treatment Services
• Palmerston North Hospital
• An encouraging learning environment where you will continue to grow and be challenged
• A professional and supportive culture and team setting
• Fulfilling and challenging work with great lifestyle options
• Tailored wellness programmes

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About this Role

The Administration Support Haematology role is to provide a professional, efficient and compassionate reception and administrative service that supports the delivery of patient-centred care. The role is responsible for welcoming patients and whānau, coordinating communication, accurately registering patients and maintaining high-quality information within our administration systems. Working as an integral member of the multidisciplinary Haematology team, and wider Cancer, Screening, Treatment and Support Service. The role contributes to effective patient flow, high standards of customer service, data quality, confidentiality and continuous service improvement.

This role also provides administration support for the Haematology Medical Lead and team members.

Key Responsibilities

• Provides a professional, welcoming and compassionate first point of contact for patients, whānau and visitors.
• Ensures enquiries are managed promptly, respectfully and appropriately.
• Accurately registers patients and updates demographic and clinical administration information in Mosaiq, and the Patient Administration System (PAS).
• Has responsibility for maintaining a waiting list and booking, and scheduling of clinics, including regional clinics as required.
• Booking and scheduling of patients and management of waiting lists
• Maintains high standards of data quality to support clinical care, reporting, funding and Ministry of Health requirements.

What We Are Looking For

The successful candidate will demonstrate:

• At least five years' experience as an administrator, particularly in the health or equivalent social sector.
• Impeccable communication skills and the ability to connect and collaborate.
• Flexibility, adaptability and able to work under pressure.
• Ability to juggle competing demands and multi-task in a busy environment.
• Strong organisational and coordination skills
• Knowledge of patient administration systems would be desirable
• Understanding of Te Tiriti o Waitangi in a health context.

About the Team/Service

Our team delivers high-quality, patient-focused cancer care for a growing regional population that spans Masterton, Hawke's Bay, Palmerston North, Whanganui, and Taranaki. As part of this regional network, you'll be committed to a whole-system approach and will play a key role in enhancing service delivery and access. The team is supportive and welcoming, and we value innovation, teamwork, and continuous improvement.

Employing over 2,500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.

About the Location

Manawatū is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life. It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities – beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes – Massey University and the International Pacific College.

For more information on living and working in the Manawatu click here

About you

• Deliver results through effective planning, sound judgement, and personal accountability.
• Build trusted relationships and works collaboratively to achieve shared goals.
• Communicate clearly and adapts their approach to different audiences and situations.
• Demonstrate curiosity, adaptability, and a commitment to continuous improvement.
• Maintain high standards of professionalism, integrity, and ethical behaviour. Ability to multitask and prioritise effectively in a busy and evolving environment
• Flexibility and a proactive, solutions-focused approach
• An understanding of, or interest in cancer treatment services is desirable

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: 1948958

Location:

North Island - Manawatu / Whanganui - Palmerston North

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration