Admin Executive

Private Advertiser; West Coast; On-site; NZD 45,000 - 60,000; Full time

Job summary

Private Advertiser in New Zealand's West Coast is seeking an organised administrative assistant to handle day-to-day administrative and operational activities of a travel agency. You will coordinate bookings, prepare itineraries, quotations, invoices and other travel documents, and respond to customer enquiries by phone, email, and messaging platforms.

The role requires at least 2 years of administrative experience, travel industry exposure is a plus, and you must be able to work independently

Qualifications

• 2+ years of administrative experience.
• Travel agency, tourism or hospitality exposure is a plus.
• Ability to work independently with initiative.
• Strong organisational and time-management skills.
• Good communication and customer service skills.

Responsibilities

• Handle day-to-day administrative and operational activities of the travel agency.
• Assist with flight, hotel, tour and other travel bookings and arrangements.
• Prepare travel itineraries, quotations, booking confirmations, invoices and other travel documents.
• Coordinate with airlines, hotels, tour operators and other travel suppliers.
• Handle booking changes, cancellations and amendments.
• Respond to customer enquiries via phone, email and messaging platforms.
• Maintain accurate customer, booking, payment and supplier records.
• Follow up with customers and suppliers on outstanding matters.
• Create and edit promotional artwork such as travel flyers, posters, brochures and social media graphics.
• Perform general office administration, filing, data entry and document management.

Skills

Administrative experience

Organisational skills

Time management

Communication

Customer service

Graphic design

Multitasking

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

About the role

Handle day-to-day administrative and operational activities of the travel agency, including flight, hotel, tour and other travel-related bookings and arrangements. Prepare travel itineraries, quotations, booking confirmations, invoices and other travel documents. Coordinate with airlines, hotels, tour operators and other travel suppliers, and respond to customer enquiries via phone, email and messaging platforms.

Key responsibilities

• Handle day-to-day administrative and operational activities of the travel agency
• Assist with flight, hotel, tour and other travel-related bookings and arrangements
• Prepare travel itineraries, quotations, booking confirmations, invoices and other travel documents
• Coordinate with airlines, hotels, tour operators and other travel suppliers
• Handle booking changes, cancellations and amendments
• Respond to customer enquiries via phone, email and messaging platforms
• Maintain accurate customer, booking, payment and supplier records
• Follow up with customers and suppliers on outstanding matters
• Create and edit promotional artwork such as travel flyers, posters, brochures and social media graphics
• Perform general office administration, filing, data entry and document management

About you

• Minimum 2 years of relevant administrative experience
• Experience in a travel agency, tourism or hospitality industry will be an advantage
• Able to work independently with minimal supervision and take initiative
• Strong organisational and time-management skills
• Good communication and customer service skills
• Meticulous with good attention to detail
• Proficient in Microsoft Office, particularly Word and Excel
• Basic graphic design skills with the ability to create flyers, posters and promotional materials
• Able to multitask and work effectively under pressure
• Positive attitude, responsible and willing to learn