Account Manager - Facilities Services & Client Relationships

Walker Smith; Auckland; On-site; NZD 70,000 - 85,000; Full time

Job summary

Walker Smith in Auckland is seeking an Account Manager to own a customer portfolio, build lasting relationships and work closely with franchisees to deliver consistent service quality across Auckland.

In this hands-on role you will balance site visits with account management and quality assurance, responding to client needs, coordinating franchisee support and driving customer retention.

Join an award-winning team dedicated to service excellence and a collaborative culture that feels like family.

Qualifications

• Experience managing a customer portfolio in a service or facilities context.
• Strong communication and relationship-building skills.
• Ability to coordinate with franchisees and internal teams.
• Proactive problem solving with a focus on customer outcomes.

Responsibilities

• Build trusted customer relationships through regular contact and understanding priorities.
• Conduct site assessments and follow through on corrective actions.
• Coach franchisees and communicate customer expectations clearly.
• Own complaints and drive timely resolution of service issues.
• Plan site visits and manage follow-ups with clear oversight of actions.
• Identify opportunities to provide additional services where relevant.

Skills

Account management

Communication

Relationship building

Quality mindset

Initiative

Job description

Walker Smith in Auckland is seeking an Account Manager to own a customer portfolio, build lasting relationships and work closely with franchisees to deliver consistent service quality across Auckland.

In this hands-on role you will balance site visits with account management and quality assurance, responding to client needs, coordinating franchisee support and driving customer retention.

Join an award-winning team dedicated to service excellence and a collaborative culture that feels like family.