Account Manager - Auto

Autofile; Auckland; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

KiwiSaver employer contributions

Gym access

Pilates studio

Sauna and end of trip facilities

Fresh fruit in the office

Volunteer day program

Job summary

Avanti Finance in Auckland is seeking an Account Manager to support and grow our dealer and introducer network. You will learn the business from an experienced BDM, build trusted relationships, and become the main contact for our introducer network.

This role is suited for someone who values personality, attitude and the ability to build trust as much as experience. You will regularly meet dealers, provide guidance on applications, and deliver onboarding and training while gradually managing

Qualifications

• Experience in customer service or sales roles with a focus on relationship management.
• Strong communication and interpersonal skills to build trust with dealers and introducers.
• Ability to learn products, processes and lending criteria quickly.
• Proactive problem-solving and a customer-first mindset.

Responsibilities

• Build and maintain strong relationships with dealers and introducers across Auckland.
• Visit introducers regularly and become a trusted point of contact.
• Provide guidance on applications and supporting documentation.
• Explain lending criteria and how to present applications.
• Deliver onboarding and ongoing training on systems, products and processes.
• Respond to enquiries and collaborate to resolve issues.
• Partner with internal teams to deliver excellent service.

Skills

Customer relationships

Sales experience

Account management

Communication skills

Active listening

Job description

We’re on a mission to become the best specialist lending company in New Zealand and Australia, and we’re looking for ambitious, driven people to help get us there.

We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.

Are you someone who enjoys building relationships, solving problems and being out in the market meeting people?

We're looking for an Account Manager to support and grow our network of dealers and introducers across Auckland. Working alongside an experienced BDM, you'll learn the business, build trusted relationships and become a key point of contact for our introducer network. This is an opportunity to join a growing organisation where personality, attitude and the ability to build relationships matter just as much as experience.

The role

This is a hands on account management role where you'll spend time out with our dealers and introducers, helping them understand our products, processes and lending criteria while providing ongoing support to help them succeed.

You'll work closely with the Northern Regional Manager, initially attending joint visits and learning the ropes before gradually taking ownership of your own relationships and portfolio.

No two days will be the same. One day you might be providing training, the next reviewing applications and providing feedback, helping resolve issues, or attending an industry event representing the business.

What you'll do

• Build and maintain strong relationships with dealers and introducers across Auckland.
• Visit introducers regularly and become a trusted point of contact for their business.
• Provide guidance and feedback on applications and supporting documentation.
• Help introducers understand lending criteria and how best to present applications.
• Deliver onboarding and ongoing training on systems, products and processes.
• Respond to enquiries and work collaboratively to resolve issues as they arise.
• Partner with internal teams to find practical solutions and deliver excellent service.
• Support customer visits, training sessions and relationship management activities alongside the Northern Regional Manager.
• Attend industry events and networking opportunities.
• Represent the business professionally and maintain a visible presence in the market

What we're looking for

• We're open to a range of backgrounds and experience levels. What matters most is your ability to build genuine relationships and create trust.
• Experience in customer service, sales, account management or relationship management.
• Exposure to the automotive industry, finance industry or a similar customer focused environment.
• The confidence to walk into a business, start conversations and build rapport.
• Strong listening skills and attention to detail.
• A proactive approach to solving problems.
• A willingness to learn and develop your industry knowledge.
• A positive attitude and genuine desire to help customers and business partners succeed.
• The ability to communicate effectively with a wide range of people.
• Automotive experience would be welcomed, but we're equally interested in speaking with people who have strong relationship building skills and the motivation to learn.

What's in it for me?

At Avanti Finance, you'll be supported to grow your career, develop new skills and take ownership of your professional development.

You'll have the chance to give back to the community through initiatives such as Duffy Books in Homes and our annual volunteer day programme.

Depending on the role and team, flexible working arrangements may be available to support your work-life balance.

You’ll have access to a range of benefits, which include:

• enhanced KiwiSaver employer contributions (on top of your base salary)
• enhanced parental and secondary carer benefits
• free access to a gym
• pilates studio
• sauna and state-of-the-art end of trip facilities
• fresh fruit in the office

If you're looking for a place where you can realise your potential, feel supported and make a meaningful contribution, we'd love to hear from you.