Account Manager

MYOB; Christchurch; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Home office stipend

Corporate discounts

Sonder wellbeing partnership

Access to training & LinkedIn Learning

Generous leave options

Wellness & community programs

Job summary

MYOB is seeking an Account Manager to nurture an established portfolio of accounting partners within the Develop and Grow team. You’ll deepen relationships, understand each practice's needs, and drive orders and SME subscriptions while collaborating with Product, Marketing and Sales to deliver a cohesive partner experience.

You will combine customer focus with a sales mindset, using thoughtful discovery to uncover opportunities and move partners forward with MYOB solutions.

Qualifications

• Proven experience in B2B account management or commercial customer success.
• Experience in SaaS, technology, or similar environments with product adoption focus.
• Ability to understand accounting practices and professional services context.

Responsibilities

• Manage and grow a portfolio of accounting partners with a trusted, long-term approach.
• Understand partners' practice and technology setups to identify improvement opportunities.
• Support retention and growth including product adoption and SME subscriptions.
• Lead consultative sales conversations from discovery to agreement.
• Create account plans aligning partner goals with MYOB opportunities.
• Collaborate with Solution Consulting, Product, Enablement, Marketing and Sales for a joined-up experience.
• Stay current on accounting/tech changes and leverage learnings in conversations.

Skills

B2B account management

SaaS sales

Relationship building

Commercial acumen

Discovery questioning

Stakeholder influence

Job description

We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what's good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That's why we're here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we're the business of software, we're really in the business of people. And that makes MYOB Everyone's Business.

About the role

As an Account Manager in our Develop and Grow team, you'll look after an established portfolio of accounting partners. You'll build trusted relationships and help each partner get more from working with MYOB.

You'll get to know how each practice works, the challenges it faces and the technology it uses. With that understanding, you'll manage existing partnerships and find practical ways to grow them, from improving adoption of MYOB products to bringing more SME customers into MYOB.

This role combines a strong customer focus with a clear sales mindset. You'll listen, ask thoughtful questions and bring the right MYOB people together to help partners move forward. When a partner's needs or priorities change, you'll stay close and keep the relationship strong.

Key responsibilities

• Manage and grow a portfolio of accounting partners, building trusted, long-term relationships
• Understand each partner's practice, priorities and technology setup to identify ways MYOB can help
• Support retention and growth across your portfolio, including broader MYOB product adoption and SME subscriptions
• Lead consultative sales conversations, from discovery and recommendations through to agreement
• Create account plans for priority partners, connecting their goals with opportunities to deepen the relationship
• Work with Solution Consulting, Product, Customer Enablement, Marketing and Sales to deliver a joined-up partner experience
• Keep up with changes in accounting and technology, using what you learn from partners to spot opportunities and make your conversations more useful

What we'd love to see from you

• Proven experience in B2B account management, strategic sales or a commercially focused customer success role, ideally growing an established portfolio
• Experience in SaaS, technology or a similar environment where you've helped customers get more value and grow their use of products
• A solid understanding of accounting practices and the professional services landscape. You can build credibility with accountants and understand the pressures they face
• Curiosity and strong discovery skills. You ask good questions, explore how partners make decisions and look for the needs behind the first answer
• Commercial judgement and a track record of finding growth opportunities while protecting strong customer relationships
• Confidence influencing stakeholders, leading value-based conversations and constructively challenging a partner when it helps them see a better path
• A collaborative, motivated and coachable approach. You're keen to share what you've learned, learn from others and keep building your sales skills

Our Culture & Benefits

• Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together fora number of in-person celebrations and social events
• Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
• Benefit from our partnership with Sonder, which supports the wellbeing of our team members
• Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
• Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
• Join our communities, built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

See what it's like to work at MYOB and what we're all about.

At MYOB, we're all about embracing difference and backing people to be their true selves. We're proud to be an equal opportunity employer and big believers that the best hires don't just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

We're proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.