5-Star Hotel Guest Services All‑Rounder

Foley Hotels LP t/a Eichardt’s Private Hotel; Queenstown; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration package

Professional, fun and rewarding work环境

Job summary

Eichardt's Private Hotel in Queenstown is hiring an experienced All-Rounder to support our Guest Services and Night teams across both daytime and overnight operations. This role demands initiative, adaptability, and a proactive approach to delivering exceptional service at all times.

You will manage the front desk, handle phone and email enquiries, assist guests with excursions and bookings, and work collaboratively with Housekeeping and F&B to ensure a seamless, personalised 5-star experience

Qualifications

• 1-2 years' experience in a similar customer service role.

Responsibilities

• Maintain a welcoming, personalised guest experience and deliver 5-star service.
• Manage the front desk across both day and overnight shifts, ensuring smooth operations.
• Handle phone and email enquiries professionally and promptly.
• Assist guests with excursions, activities, and restaurant bookings.
• Assist with hotel safety and security procedures, including property checks and policy compliance.
• Collaborate with other departments to ensure seamless service delivery.
• Provide hands-on support across departments, including Housekeeping and F&B when required.
• Regularly cover overnight shifts to ensure guest safety and end-of-day reports.
• Maintain presentation across guest-facing areas.

Skills

Customer service

Communication

Problem solving

Shift coordination

Job description

Eichardt's Private Hotel in Queenstown is hiring an experienced All-Rounder to support our Guest Services and Night teams across both daytime and overnight operations. This role demands initiative, adaptability, and a proactive approach to delivering exceptional service at all times.

You will manage the front desk, handle phone and email enquiries, assist guests with excursions and bookings, and work collaboratively with Housekeeping and F&B to ensure a seamless, personalised 5-star experience