3PL Operations Manager - Auckland

TIMG; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Training and development opportunities

Career progression

Strong safety culture

Job summary

Big Chill Distribution is seeking an experienced Warehouse Operations Manager to lead our Auckland warehouse. This hands-on leadership role oversees inbound/outbound activities, ensures inventory accuracy, and drives productivity while maintaining high service standards.

You will mentor a dedicated team and support onboarding of new customers. Reporting to the Fulfilment Manager, you’ll champion safety and continuous improvement across the site, while managing relationships with customers and

Qualifications

• Proven experience managing warehouse operations in 3PL/logistics.
• Strong leadership and team development capabilities.
• Experience with productivity metrics and labour planning.
• Understanding of inventory control and WMS.
• Customer relationship and stakeholder management skills.
• Current OSH forklift and Reach Truck licences.
• Experience in chilled or frozen environments is advantageous.

Responsibilities

• Lead, mentor, and develop warehouse team to high performance.
• Manage inbound, outbound, and storage operations in the 3PL warehouse.
• Develop labour plans, productivity measures, and operational reporting.
• Build strong customer relationships and act as a key contact for operational matters.
• Lead onboarding of new customers and services.
• Support inventory accuracy through cycle counts and investigations.
• Maintain warehouse equipment and safety/compliance programs.

Skills

Leadership

Warehouse operations

Inventory management

Team development

Stakeholder management

Health & safety

Tools

Forklift license (OSH-approved)

Reach Truck license

WMS software

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

You've probably seen our iconic polar bear logo travelling the highways of New Zealand. Big Chill Distribution is a leading provider of chilled and frozen storage and nationwide express distribution services, supported by 11 strategically located depots across the country.

With more than 25 years of industry experience, we're proud of our reputation for reliable service, operational excellence, and strong customer partnerships.

About Big Chill Distribution

You've probably seen our iconic polar bear logo travelling the highways of New Zealand. Big Chill Distribution is a leading provider of chilled and frozen storage and nationwide express distribution services, supported by 11 strategically located depots across the country.

With more than 25 years of industry experience, we're proud of our reputation for reliable service, operational excellence, and strong customer partnerships.

About the Opportunity

Due to continued growth, we are looking for an experienced Warehouse Operations Manager to lead our Auckland warehouse operation.

This is a hands-on leadership role responsible for all inbound and outbound warehouse activities, ensuring operational efficiency, inventory accuracy, customer satisfaction, and team performance. You'll play a key role in driving productivity, maintaining high service standards, and supporting the successful onboarding of new customers.

Reporting to the Auckland Fufilment Manager, you'll lead a dedicated warehouse team while helping shape processes that support our continued growth.

This is a full-time position, Monday to Friday.

Key Responsibilities

• Lead, mentor, and develop warehouse team members to achieve high levels of performance and engagement.
• Manage all inbound, outbound, and storage operations within the 3PL warehouse.
• Develop labour plans, productivity measures, and operational reporting to support daily workflows.
• Build strong customer relationships and act as a key point of contact for operational matters.
• Lead the implementation and onboarding of new customers and services.
• Support inventory accuracy through cycle counts, stock investigations, and corrective actions.
• Maintain warehouse equipment through preventative maintenance and repair programmes.
• Identify opportunities for continuous improvement across warehouse operations.
• Champion a strong health, safety, and compliance culture throughout the site.

What We're Looking For

• Proven experience managing warehouse operations within a 3PL, logistics, or distribution environment.
• Strong leadership skills with the ability to coach, motivate, and develop teams.
• Experience managing warehouse productivity, labour planning, and operational performance.
• Sound understanding of inventory control processes and warehouse management systems.
• Strong customer relationship and stakeholder management skills.
• Current OSH-approved Forklift and Reach Truck licences.
• Practical experience operating a Reach Truck.
• Experience within chilled or frozen environments is advantageous but not essential.

Why Join Big Chill?

• Join an established New Zealand business with over 25 years of success.
• Modern warehouse facilities and equipment.
• A growing business with exciting opportunities ahead.
• Ongoing training, development, and career progression opportunities.
• Be part of a supportive team that values safety, service, and continuous improvement.