Chilled 3PL Warehouse Operations Leader

Big Chill Distribution; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Big Chill Distribution in Auckland is seeking an experienced Warehouse Operations Manager to lead the Auckland warehouse. This hands-on leadership role oversees inbound/outbound, inventory accuracy, and customer satisfaction while driving productivity and safety.

Reporting to the Fulfillment Manager, you will develop labour plans, implement processes for new customers, and mentor a team to deliver high service standards in a busy chilled/frozen environment.

Qualifications

• Proven experience managing warehouse ops in a 3PL/logistics environment.
• Strong leadership to coach and develop teams.
• Experience with labour planning, productivity, and performance.
• Understanding of inventory control processes and WMS.
• Customer relationship and stakeholder management skills.
• Current OSH forklift and Reach Truck licences.
• Experience in chilled or frozen environments is advantageous.

Responsibilities

• Lead and mentor warehouse team to achieve high performance.
• Oversee inbound, outbound, and storage operations.
• Develop labour plans and productivity metrics.
• Build customer relationships and be contact for ops.
• Lead onboarding of new customers and services.
• Support inventory accuracy via cycle counts.
• Maintain equipment with preventive maintenance.
• Identify opportunities for continuous improvement.
• Champion health, safety, and compliance culture.

Skills

Leadership

Warehouse operations

Labour planning

Customer relationships

Stakeholder management

Health & safety

Tools

OSH Forklift licence

Reach Truck licence

Job description

Big Chill Distribution in Auckland is seeking an experienced Warehouse Operations Manager to lead the Auckland warehouse. This hands-on leadership role oversees inbound/outbound, inventory accuracy, and customer satisfaction while driving productivity and safety.

Reporting to the Fulfillment Manager, you will develop labour plans, implement processes for new customers, and mentor a team to deliver high service standards in a busy chilled/frozen environment.