24/7 Hospital Voice Communications Administrator

North Island - Waikato Hamilton; Hamilton; On-site; NZD 52,000 - 66,000; Full time

Job summary

Health New Zealand | Te Whatu Ora operates the 24/7 critical communications hub for Waikato, handling calls, emergencies and alarm monitoring to ensure patient safety and smooth hospital operations. The role requires resilience, accuracy in data entry and a customer-centric approach within a fast-paced environment.

The successful candidate will support patient enquiries, perform shift handovers, maintain documentation and contribute to service excellence across Waikato Hospital campus.

Qualifications

• Experience in frontline customer service, switchboard or contact centre.
• Proficient keyboard and data-entry skills.
• Excellent written and verbal communication with diplomacy.

Responsibilities

• Handle incoming and external calls as the 24/7 Waikato hub.
• Coordinate emergencies and respond to clinical/site alarms.
• Provide patient enquiries support and shift handovers.
• Maintain operational documentation and strive for service excellence.

Skills

Frontline customer service

Keyboard skills

Clear communication

De-escalation

Process adherence

Te Tiriti o Waitangi knowledge

Rotating 24/7 roster

Tools

Computer literacy

Job description

Health New Zealand | Te Whatu Ora operates the 24/7 critical communications hub for Waikato, handling calls, emergencies and alarm monitoring to ensure patient safety and smooth hospital operations. The role requires resilience, accuracy in data entry and a customer-centric approach within a fast-paced environment.

The successful candidate will support patient enquiries, perform shift handovers, maintain documentation and contribute to service excellence across Waikato Hospital campus.