Veterinary Receptionist - Shelby, NC

Vetcor; Time; On-site; NOK 300,000 - 488,000; Full time

Benefits offered by this job

401(k) matching

Roth Retirement Savings Plan

Flexible Spending Account

529 Savings Plan

Tuition Support Program

Referral Bonus Program

Health insurance

Supplemental insurance

Paid parental leave

Sick Time / PTO

Pet benefits

Pet discounts on services and products

Pet food discount program

Quarterly Team Rewards Bonus

Professional development opportunities

Continuing education allowance

Uniform allowance

Six paid holidays

Employee Assistance Program

Employee discount program

Job summary

Boulevard Animal Hospital is currently seeking a Veterinary Receptionist to serve as the first point of contact for clients and their pets. This full-time role emphasizes appointment management, client communication, and front desk operations in a busy clinic.

We offer a four-day workweek with one Saturday per month and a negotiable salary based on experience. Comprehensive benefits include health, retirement plans, paid time off, and opportunities for professional development.

Qualifications

• Commitment to learning, professional development, and continuous improvement.
• Strong communication, teamwork, organizational, customer service, and problem-solving skills.
• Ability to work in a fast-paced environment with attention to detail and accuracy.
• Ability to manage multiple priorities while delivering exceptional client service.
• Professional and compassionate approach when working with clients and their pets.
• Ability to communicate effectively in person, by telephone, text, email, and other approved methods.

Responsibilities

• Greet clients and patients upon arrival and manage check-in/check-out.
• Schedule, reschedule, coordinate, and confirm appointments using approved processes.
• Welcome and onboard new clients with information about services and policies.
• Communicate professionally with clients and team members to support patient care and operations.
• Answer incoming calls using established hospital protocols and etiquette.
• Route medical questions and urgent concerns to the veterinary team.

Job description

Who we are

Boulevard Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist Status: Full-time Salary: Negotiable and based on experience Schedule: Four-day workweek. One Saturday per month.

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and referral bonuses help support your goals today and in the future.
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental insurance options, paid parental leave for eligible employees, Sick Time / Paid Time Off, and valuable employee pet benefits help support your well-being both at work and beyond.
• Professional Growth & Recognition: Quarterly Team Rewards, professional development opportunities, continuing education support, and uniform allowance recognize your contributions while helping you continue learning and growing in your career.
• Lifestyle Perks You’ll Appreciate: Six paid holidays for eligible full-time employees, an Employee Assistance Program, and employee discounts provide additional support for life both inside and outside the hospital.

As a Client Care Representative (CCR), you’ll serve as the first point of contact for our clients and play an important role in creating a welcoming, professional, and compassionate experience for clients and their pets. You’ll help support patient care and hospital operations through appointment management, client communication, administrative responsibilities, financial transactions, and coordination of front desk activities.

Why Our Veterinary Receptionists Love It Here

• Be an important part of the connection between clients, their pets, and the veterinary medical team
• Make a meaningful impact on the client experience from the moment they arrive through check-out
• Work in a collaborative veterinary environment where teamwork and professionalism matter
• Build valuable skills in client service, communication, scheduling, hospital operations, and veterinary administration
• Enjoy opportunities for professional development and continuous learning
• Contribute directly to efficient hospital operations and exceptional patient care
• Be part of a team committed to providing professional, compassionate service to every client and patient

What Our Veterinary Receptionists Do

• Greet clients and patients upon arrival, facilitate timely check-in and check-out, and help maintain efficient reception flow and wait times
• Schedule, reschedule, coordinate, and confirm appointments using approved hospital processes, including telephone, email, online portals, text, and other approved communication methods
• Welcome and onboard new clients by providing information about hospital services, policies, and available resources
• Communicate professionally and effectively with clients, team members, and others, as appropriate, to support patient care, client service, and hospital operations
• Answer incoming telephone calls using established hospital protocols and professional phone etiquette
• Appropriately route medical questions and urgent patient concerns to veterinary team members

What Our Veterinary Receptionists Bring

• The ability to perform duties consistently with hospital policies, procedures, and assigned responsibilities
• A commitment to learning, professional development, and continuous improvement
• Strong communication, teamwork, organizational, customer service, and problem-solving skills
• The ability to work effectively in a fast-paced environment while maintaining attention to detail and accuracy
• The ability to manage multiple priorities while providing exceptional client service
• A professional and compassionate approach to working with clients and their pets
• The ability to communicate effectively in person, by telephone, text, email, and other approved communication methods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Paid parental leave of up to three weeks of full pay for the birth or adoption of a child after one year of service (full-time only; in states with paid family leave programs, this benefit does not apply)
• Sick Time / Paid Time Off
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re ready to bring your communication skills, organization, compassion, and commitment to exceptional client service to a veterinary team, we’d love to hear from you. Join us as a Client Care Representative and help create a positive experience for our clients, their pets, and your fellow team members every day.

Diversity, equity, inclusion, and belonging are core values at Boulevard Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.