Customer Service Representative

Charlton & Hill Home Services; Oslo; On-site; NOK 286,000 - 354,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

RRSP Matching

3 weeks vacation

Paid Holidays

Birthday off

Profit sharing

Job summary

Charlton & Hill Home Services is seeking a Customer Service Representative to join our team in Lethbridge, AB. This in-person role supports inbound calls, schedules appointments, and records service activity, contributing to a high-quality customer experience.

We offer competitive wages, comprehensive benefits, RRSP matching, generous vacation time, paid holidays, and a supportive team environment focused on growth and stability.

Qualifications

• Strong customer service background.
• Ability to take thorough notes during calls.
• Personality suited to a fast-paced, goal-driven environment.
• Genuine desire to help people.

Responsibilities

• Ensure that all inbound calls are answered promptly and professionally
• Book appointments
• Record and report service calls
• Call to confirm appointments
• Convert warm leads into confirmed appointments
• Follow up with customers to ensure customer satisfaction
• Maintain and update customer database with complete and accurate information.

Skills

Customer service

Note taking

Appointment scheduling

Data entry

Job description

• [phone]


• [phone]


• HVAC Services


• Electrical Services


• Plumbing Services

At Charlton & Hill Home Services, we don’t just offer jobs — we offer careers with purpose, growth, and stability. Since 1941, we’ve built a reputation as The Name You Can Trust in HVAC, plumbing, and electrical services across Southern Alberta. That trust isn’t just for our customers — it’s for our employees, too.

Since 1941, Charlton & Hill has lived up to its motto, “The name you can trust.” For 84 years, when Lethbridge locals have needed professional assistance, they’ve turned to us. We’re your one-stop resource for the best service and products for heating, cooling, and plumbing.

We are currently looking for an exceptional Customer Service Representative to join our team!

Why Join Our Team

• Competitive wages


• Monthly profit sharing pay cheque


• Medical, Dental, Vision, & Life Insurance


• RRSP Matching


• 3 weeks vacation


• Paid Holidays


• Birthday off with pay!


• Winning team atmosphere


• Ensure that all inbound calls are answered promptly and professionally


• Book appointments


• Record and report service calls


• Call to confirm appointments


• Convert warm leads into confirmed appointments


• Follow up with customers to ensure customer satisfaction


• Maintain and update customer database with complete and accurate information.


• Strong customer service background


• Ability to take thorough notes during calls


• Personality that blends well with a fast-paced, goal-driven environment


• Genuine desire to help people

• Full-time, Permanent


• Lethbridge, AB T1H 6J6: reliably commute or plan to relocate before starting work (required)


• In-Person


• Dental care


• Extended health care


• Life insurance


• Paid time off


• RRSP match


• Vision care

Charlton & Hill Home Services is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.