Technical Key Account Manager

Høglund Gas Solutions AS; Tønsberg; Hybrid; NOK 800,000 - 1,150,000; Full time

Benefits offered by this job

Canteen with warm meals and salads

Access to our company trainingfacility

Global maritime company

Job summary

Høglund Gas Solutions AS is seeking a Technical Key Account Manager to own critical customer relationships after delivery, ensuring lifecycle service, upgrades, and digital solutions are aligned with customer needs. The role combines technical ownership with commercial input for accurate pricing and ongoing support.

You will coordinate across Service, Engineering and Operations, maintain CRM records, and build long-term trust with customers while advancing nationwide and international lifecycle

Qualifications

• Solid technical background ideally from the marine automation field.
• Enjoy working with customers and building long-term technical trust.
• Clear communicator, comfortable from engine room to management office.
• Structured and proactive approach, following up and closing items.
• Proficient with CRM and standard office tools.
• Fluent in English and Norwegian.

Responsibilities

• Own a portfolio of key customers as their main technical contact and manage lifecycle follow-up with the service organization.
• Own and follow up digital service agreements and subscriptions within the customer portfolio.
• Identify upgrades and 5-year service activities based on customer systems and digital solutions.
• Provide Sales with accurate technical input for quotations and handle negotiations through Sales.
• Coordinate across Service, Engineering and Operations to ensure high-quality support.
• Maintain accurate CRM records and monitor customer satisfaction.

Skills

Technical background

Customer relationship

Clear communicator

Structured & proactive

Cross-functional collaboration

CRM proficiency

English & Norwegian

Job description

Høglund's customers rely on us to keep their vessels running. As Key Account Manager, you're the person they trust to make that happen.

As Technical Key Account Manager you are the technical owner of the customer relationship after we have delivered a system — the person who understands how their automation works and stays with it for the full lifecycle. You spot where a system needs attention, an upgrade, or added support, and you make sure the customer always has someone at Høglund who knows their vessels.

It is a technical role with a commercial edge: you own our lifecycle service agreements — signing, renewal and follow-up — and you give Sales the technical input they need to price and propose the right solutions. You do not cold-sell; you build trust through competence, and the business follows.

As we continue to develop our Aftermarket & Service organization, the role is set to grow with it — helping shape how we deliver lifecycle services, digital solutions and long-term customer partnerships.

Customer ownership

own a portfolio of key customers as their main technical contact, with structured lifecycle follow-up alongside the service organization.

Agreements & contracts

Own and follow up digital service agreements, including Høglund Connect and other lifecycle-based subscription services, within the assigned customer portfolio.

Technical upgrades

Use your insight into each customer's system to identify upgrades, 5-year service activities and relevant digital solutions.

Commercial input

Give Sales accurate technical input so quotations reflect the real needs of the systems; hand commercial negotiations over to Sales.

Internal coordination

Ensure effective coordination across Service, Engineering, and Operations to deliver consistent and high-quality customer support.

CRM & reporting

Maintain accurate CRM records and monitor customer satisfaction continuously.

What you bring

A solid technical background ideally from the marine industry— for example, as an automation, commissioning or service engineer — with hands-on understanding of marine automation functions and how they work in practice

You enjoy working with customers and building long-term technical trust, rather than selling to them.

A clear communicator, comfortable from the engine room to the management office.

Structured and proactive — you follow up without being chased and close the loop on open items.

Comfortable working across Engineering, Service and Sales in a global, technical business.

Proficient with CRM and standard office tools.

Fluent in English and Norwegian

What's in it for you?

Informal lines of communication across the organization — your voice is heard

Opportunity to work with sustainable maritime solutions that matter for the future

A "can do" and "customer first" working culture

Strong sharing culture and caring colleagues

Competitive conditions and career opportunities in a global maritime company

Innovation and continuous improvement in a flexible organization

Canteen with warm meals and salads

Access to our company training facility

This position is located at our head office in Tønsberg, Norway.