Technical Customer Service Specialist

Eaton Group; Bergen; On-site; NOK 900,000 - 1,100,000; Full time

Benefits offered by this job

Fully remote role based in Norway

Job summary

Eaton seeks a Technical Specialist to manage EX power distribution system inquiries and configured products for the Nordics, focusing on the Norwegian offshore market.

You will support Nordic customers and sales teams, enter orders in SAP and coordinate deliveries with CEAG factories. The role is fully remote and based in Norway, with a clear development plan and collaboration across technical, quality and operations teams.

Qualifications

• Certificate in Electrical engineering or comparable Electrical education
• 5 years' relevant work experience

Responsibilities

• Manage technical inquiries and project inquiries for EX power distribution systems (ETO) and configured CEAG products for Nordics.
• Enter product orders in SAP and coordinate deliveries with CEAG factories.
• Provide technical support to the hazardous area electrical sector for control and distribution products.
• Support Field Sales by identifying opportunities through proactive Case Management.
• Collaborate with technical, quality and operations teams to deliver solutions within agreed timescales.
• Keep customers informed about current technologies and product releases.
• Ensure SAP Master data and orders reflect customer requirements and documentation.
• Identify methods to improve departmental cycle and output quality.

Skills

EX electrical panels

Customer service

Project management

Communication

Problem solving

Norwegian language

English language

SAP

MS Office

CRM system

Education

Electrical engineering certificate

Tools

SAP

MS Office

MS Excel

CRM system

Job description

At Eaton, we are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Within our Global Energy Infrastructure Solutions (GEIS) business, the CEAG product line is a global leader in electrical equipment and solutions designed for hazardous and industrial environments.

As a Technical Specialist you will be responsible for managing technical- and project inquiries of EX power distribution systems (ETO) and configured products for the Nordics region with focus on the Norwegian offshore market, supporting our Nordic customers and sales organization on technical issues, entering product orders in SAP as well as coordinating deliveries of products with our CEAG factories. In your future role as a Technical Specialist in our Customer Service department you will be provided with a clearly defined development plan .

What you'll do:

• Specifying and quoting offers for EX distribution panels.
• Ensure all enquiries, quotations and orders are conducted in accordance with internal processes and Eaton trade policies.
• Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.
• Support Field Sales with identifying Sales opportunities through pro-active Case Management
• Work in collaboration with key departments within the business such as technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales with regard to both quality and delivery performance.
• Close collaboration with customers to serve their needs and keep them informed about current technologies and product releases.
• Standard report preparation and ensure SAP System and Master data is kept up to date and orders fully reflect the customer requirements regarding delivery and documentation.
• Identify and implement methods to continually improve departmental cycle and quality of output.
• Support other Eaton GEIS departments, like finance, logistics and customer support, when requested

Qualifications:

• Certificate in Electrical engineering or comparable Electrical education
• 5 years' relevant work experience

Skills:

• Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications)
• Extensive experience in a customer-oriented job.
• Excellent Project Management, communication, and problem-solving skills.
• Norwegian language skills required, Strong English language skills (oral and written).
• Good computer skills (SAP, MS Office, MS Excel, CRM system)
• Highly effective communication skills
• Well-organized, responsible, and ethical
• A team player with high level of dedication
• Ability to multi-task and prioritize work.

What We Offer:

• Fully remote role based in Norway.
• Flexible working hours that support work-life balance.
• Career development opportunities within a global power management company.
• Exposure to innovative CEAG and GEIS technologies serving critical industrial and offshore applications.
• Inclusive and collaborative company culture focused on continuous learning and growth.
• Comprehensive employee insurance coverage and other insurance benefits.
• Attractive defined contribution pension plan.

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.