Support Consultant - CheckWare,

EG A/S; Trondheim; On-site; NOK 650,000 - 820,000; Full time

Benefits offered by this job

Thorough training

Supportive colleagues

Career opportunities

Job summary

EG A/S in Trondheim seeks a Support Consultant to help customers maximize digital health solutions. You will deliver hands-on guidance, troubleshoot issues, and provide reliable support to customers and partners.

You will join a close-knit team in the Professional Services department, report to the manager, and contribute to fast, accurate help across guidance and complex technical issues.

Qualifications

• Experience in customer or user support and a problem-solving mindset.
• Relevant IT education with knowledge of databases (MySQL).
• Strong service-minded, reliable, and quality-focused.

Responsibilities

• Take ownership of customer challenges and provide guidance.
• Handle first- and second-line support and follow up on inquiries.
• Collaborate with customers and partners to resolve issues quickly.

Skills

Customer support mindset

Communication skills

Problem-solving mindset

English proficiency

Education

Relevant IT education

Tools

MySQL

Job description

Help our customers get the most out of their digital health solutions - through hands-on guidance, troubleshooting, and reliable support.

Are you structured, service-minded, and ready to make a difference? Do you recognize yourself in our values of dedication, reliability, and quality?

Then you might be our new Support Consultant!

As part of the department At EG CheckWare, you will work with customer guidance and advice, following up our customers and partners in both first- and second-line support. The role is based in Trondheim, and you will report to Odd Ivar Abusland, Manager, Professional Services.

You will join a close-knit support team that tracks and collaborates on everything from support cases and change requests to other consulting assignments carried out by our support consultants. The team shares knowledge and works closely together day to day, so our customers get fast, accurate, and consistent help, from everyday guidance and troubleshooting to more complex technical issues.

EG CheckWare is market leader and growing strongly in Norway, with the ambition to become an international player within digital patient engagement. Our solutions enable patients to participate digitally in their own treatment and take greater responsibility for their own health, helping our customers streamline the collection and follow-up of health information. We are market leader in Norway, and there is a global need for these kinds of solutions.

Your Tasks: Take Ownership and Make a Difference

You will have a central role and be highly visible to both customers and colleagues. You meet daily challenges by being solution-oriented and able to coordinate across all disciplines, customers, and partners. You handle fast-paced days and quick changes without letting it stress you.

Your Key Tasks Will Be

• Take ownership of, and solve, customer challenges as they arise.
• Provide customer guidance, advice, and case handling.
• Follow up on inquiries from our customers and partners.
• Handle second-line support.

You are the ideal candidate if you

• Are reliable, precise, and quality-focused.
• Have experience with customer or user support, and a natural problem-solving mindset.
• Have a relevant IT education, with knowledge of databases (MySQL).
• Are highly service-minded and willing to go the extra mile when needed.
• Have a genuine interest in how AI can support and improve our customer service and support processes.
• Have excellent communication skills, written and verbal, in both Norwegian and English.

What's in it for you?

• A central role with career opportunities in a fast-growing company.
• Thorough training and supportive colleagues.
• A skilled, inclusive, and busy work environment built on the belief that satisfied colleagues and customers are key to great results.
• A solid position in the digitalization of patient follow-up in Norway, with exciting ventures internationally as well.
• Competitive terms, pension schemes, and insurance, of course included.

Our Values

• Lead the Industry - We bring deep industry expertise and help our customers lead their industry.
• Make it Happen - We take ownership, move fast and deliver real impact.
• Stronger Together - We collaborate across borders with high standards, trust, openness and no politics.

At EG, we build software that makes a difference.

Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security.

If you're ambitious, curious, and take pride in ownership, you'll thrive here. You'll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.

Curious what it's really like to work at EG?

Explore life at EG, meet some of your future colleagues, and see our values in action: Working at EG