Customer Care Specialist

Olympus Corporation; Asker; On-site; NOK 550,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Pension & health and life insurance

5 weeks of yearly holiday

Laptop and phone

Fitness allowance

Comprehensive onboarding tailored to你的

Job summary

Olympus Corporation in Norway seeks a dedicated Customer Care professional to deliver high-quality support to customers and sales teams. You will manage orders, keep Salesforce data accurate, and coordinate tenders and contracts while building strong internal and external relationships.

The role emphasizes ownership, collaboration, and a proactive approach to ensure swift, effective responses and a top-notch customer experience.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• A strong customer service mindset and professional communication style.
• A structured and organised approach, with good attention to detail.
• Strong communication and collaboration skills.
• The confidence to take ownership of tasks and work independently.
• A reliable, proactive approach and willingness to support the wider team.
• Experience with public procurement or tender processes would be an advantage, but isn't essential.

Responsibilities

• Provide responsive, high-quality support to customers and our Sales teams
• Manage customer orders and help ensure an efficient end-to-end experience
• Maintain accurate customer information within ACE (Salesforce)
• Communicate confidently with hospitals, healthcare professionals and internal teams
• Support the preparation, coordination and administration of public tenders
• Coordinate sales contracts, pricing agreements and related documentation
• Manage commercial queries and complaints through to resolution
• Work collaboratively across the business to ensure customer needs are addressed quickly and effectively
• Support wider Customer Care activities and improvement initiatives as required

Skills

Norwegian fluency

English fluency

Customer service mindset

Communication skills

Structured and organized

Independent work

Collaboration

Attention to detail

Proactive attitude

Procurement experience (advantage)

Tools

Salesforce

Job description

Your Responsibilities

• Provide responsive, high-quality support to customers and our Sales teams
• Manage customer orders and help ensure an efficient end-to-end experience
• Maintain accurate customer information within ACE (Salesforce)
• Communicate confidently with hospitals, healthcare professionals and internal teams
• Support the preparation, coordination and administration of public tenders
• Coordinate sales contracts, pricing agreements and related documentation
• Manage commercial queries and complaints through to resolution
• Work collaboratively across the business to ensure customer needs are addressed quickly and effectively
• Support wider Customer Care activities and improvement initiatives as required

Your qualification

• Fluency in Norwegian and English, both written and spoken
• A strong customer service mindset and professional communication style
• A structured and organised approach, with good attention to detail
• Strong communication and collaboration skills
• The confidence to take ownership of tasks and work independently
• A reliable, proactive approach and willingness to support the wider team
• Experience with public procurement or tender processes would be an advantage, but isn't essential

Above all, you'll enjoy working in a collaborative environment where delivering a great experience for customers and colleagues really matters.

Your competencies

• Patient Focus - We put patients at the heart of everything
• Integrity - We do the right thing
• Innovation - We look for new ways to make things better
• Impact - We take accountability and get things done
• Empathy - We care for one another and work together

Your Benefits

• Competitive base salary
• Pension & health and life insurance
• 5 weeks of yearly holiday
• Laptop and phone
• Fitness allowance
• Comprehensive onboarding tailored to your specific role and aligned with Olympus standards

Further Information

We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.