Service Desk Representative

Dustin AB; Moss; On-site; NOK 420,000 - 540,000; Full time

Job summary

Dustin AB is hiring a Service Desk Representative in Moss, Norway. You will provide first-line technical support and assist customers across Europe with a focus on high-quality service and timely resolution.

The role requires fluency in English and Norwegian, willingness to learn, and collaboration with Delivery, Operations and Sales to meet SLA commitments. An anonymous recruitment process is described in the posting.

Qualifications

• Experience in customer service or support is advantageous.
• Willingness to learn new IT skills and technologies.
• Fluency in English and Norwegian required.

Responsibilities

• Provide first-line support to customers via phone and email.
• Troubleshoot technical issues and manage cases according to ITIL and SLA.
• Collaborate with Delivery, Operations and Sales to ensure a seamless support experience.

Skills

Customer service

IT troubleshooting

English

Norwegian

Tools

ITIL

Job description

Kick-start your career in IT and join a supportive, collaborative team where every day brings new opportunities to learn, grow, and make a real difference for customers. If you're passionate about technology, enjoy solving problems, and thrive in a people-focused environment, this is your chance to build valuable skills while working closely with colleagues across Europe.

This is what makes the position as Service Desk Representative unique

• Accelerate your career in IT through hands-on learning, continuous development opportunities, and a steep learning curve from day one
• Join a collaborative and supportive team culture where colleagues across Europe work closely together to solve challenges and share knowledge
• Make a real impact by helping customers every day, delivering excellent support, and creating positive customer experiences through technology

My name is Juuli Jokinen, and I am the Service Desk Team Manager at Dustin. As a leader, I am passionate about creating a supportive and trusting environment where everyone feels empowered to grow, develop their skills, and make a meaningful impact. I believe in collaboration, knowledge sharing, and helping each team member reach their full potential, while building a positive team culture where we enjoy working together and celebrate our successes along the way.

Your role & influence as Service Desk Representative

Responsibility

You will be given responsibility for delivering exceptional customer support by resolving technical issues, managing cases efficiently, and ensuring a seamless customer experience that helps customers succeed and stay satisfied

Collaboration

Together with your team, you take care of delivering high-quality customer support, meeting SLA commitments, and ensuring customer satisfaction. You'll work closely not only with your immediate team members but also with departments Delivery, Operations, and Sales to provide a seamless support experience and resolve customer needs efficiently

Core activities:

• Provide first-line support to customers via phone and email, delivering a professional and customer-focused service experience
• Troubleshoot and resolve technical issues in collaboration with colleagues and specialist teams to ensure timely solutions
• Manage and follow up on support cases according to ITIL processes, ensuring SLA compliance and clear communication throughout the case lifecycle

This is what we imagine you bring

We envision you as a curious and driven individual who has a genuine interest in IT, enjoys helping people, and is motivated to continuously learn and develop in a collaborative environment.

Additionally, it's important that:

• Experience with customer service, support, or working in a customer-focused environment is considered an advantage
• Technical skills and a strong interest in IT, with a willingness to learn new technologies and develop your technical expertise
• Fluency in both English and Norwegian is required for this role

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies.We expect the following steps in the recruitment process:

• 1st interview with Team Manager Customer Service, Christopher Nilsson and Team Manager Service Desk, Juuli Jokinen.
• 2nd interview with Team Manager Service Desk, Juuli Jokinen and a Team member. For questions about the position, please contact the hiring manager Juuli Jokinen via e-mail: [e-mail]