Senior Service Designer — End-to-End Experience Leader

Manyone; Oslo fylke; On-site; NOK 750,000 - 900,000; Full time

Benefits offered by this job

Global work environment

Flexible working day

Kvadraturen premises

Job summary

Manyone in Oslo is seeking a Senior Service Designer to join our multidisciplinary team and help create experiences that are as seamless as they are impactful. You will bridge strategy, design and delivery, shaping services for clients like Norsk Helsenett, Statkraft, and IKEA.

You will lead end-to-end service design processes, map journeys, identify pain points, facilitate workshops, and coordinate with diverse stakeholders to secure buy-in.

Qualifications

• 5+ years of experience as a Service Designer across public and private sectors (Norwegian and international).
• Excellent communicator in Norwegian and English.

Responsibilities

• Lead processes from insight to practical execution of new services.
• Map and visualize end-to-end customer journeys and service experiences.
• Identify pain points, root causes, and translate insights into improvements.
• Plan and facilitate workshops and working sessions across disciplines and stakeholders.
• Coordinate and secure buy-in within complex organisations based on facts and insights.
• Contribute to proposals, client development, and the positioning of Manyone.

Skills

Communication

Facilitation

Systems thinking

Journey mapping

Change management

Team collaboration

Job description

Manyone in Oslo is seeking a Senior Service Designer to join our multidisciplinary team and help create experiences that are as seamless as they are impactful. You will bridge strategy, design and delivery, shaping services for clients like Norsk Helsenett, Statkraft, and IKEA.

You will lead end-to-end service design processes, map journeys, identify pain points, facilitate workshops, and coordinate with diverse stakeholders to secure buy-in.