Public Service Designer - Shape Oslo's Digital Experience

Hard Problems; Oslo fylke; Hybrid; NOK 702,000 - 1,028,000; Full time

Benefits offered by this job

Flexible working hours

One hour of paid exercise time per/ wk

Modern offices at Helsfyr

Pension and insurance through OsloPens

Professional development opportunities

Job summary

The Oslo Municipality Digitization Agency is seeking a Service Designer to work closely with users to shape services that touch residents and city employees daily.

You will be attached to a product area or team, collaborate across the design community and contribute to the agency's product roadmaps and strategy.

Based at Grensesvingen 6, Helsfyr, Oslo with flexible hours and opportunities for home working, fostering continuous professional development.

Qualifications

• Bachelor’s or master’s degree in service design, interaction design, design, technology or related field.
• Experience with service design.
• Experience planning and carrying out insight work using qualitative and quantitative methods.
• Experience developing and visualising user journeys, service maps or process flows using insights and analytics.
• Strong communication skills in Norwegian (written and spoken).
• Ability to connect user needs, technology and organisation.
• Curious, inclusive and collaborative approach; able to share knowledge with different audiences.
• Experience from interdisciplinary digital product development is an advantage.

Responsibilities

• Understand and define user needs, opportunities and challenges through interviews, observations, personas, concept development, user journeys and service blueprints.
• Contribute to building and maintaining a solid qualitative and quantitative insight base across the agency's product areas.
• Communicate user perspectives and needs when developing and updating product roadmaps and product strategy.
• Plan and lead insight work and workshops with both internal and external participants.

Skills

Service design

User research

Journey mapping

Norwegian language

Cross-functional

Education

Bachelor’s/Master’s in service design

Job description

The Oslo Municipality Digitization Agency is seeking a Service Designer to work closely with users to shape services that touch residents and city employees daily.

You will be attached to a product area or team, collaborate across the design community and contribute to the agency's product roadmaps and strategy.

Based at Grensesvingen 6, Helsfyr, Oslo with flexible hours and opportunities for home working, fostering continuous professional development.