Service Designer

Hard Problems; Oslo fylke; Hybrid; NOK 702,000 - 1,028,000; Full time

Benefits offered by this job

Flexible working hours

One hour of paid exercise time per/ wk

Modern offices at Helsfyr

Pension and insurance through OsloPens

Professional development opportunities

Job summary

The Oslo Municipality Digitization Agency is seeking a Service Designer to work closely with users to shape services that touch residents and city employees daily.

You will be attached to a product area or team, collaborate across the design community and contribute to the agency's product roadmaps and strategy.

Based at Grensesvingen 6, Helsfyr, Oslo with flexible hours and opportunities for home working, fostering continuous professional development.

Qualifications

• Bachelor’s or master’s degree in service design, interaction design, design, technology or related field.
• Experience with service design.
• Experience planning and carrying out insight work using qualitative and quantitative methods.
• Experience developing and visualising user journeys, service maps or process flows using insights and analytics.
• Strong communication skills in Norwegian (written and spoken).
• Ability to connect user needs, technology and organisation.
• Curious, inclusive and collaborative approach; able to share knowledge with different audiences.
• Experience from interdisciplinary digital product development is an advantage.

Responsibilities

• Understand and define user needs, opportunities and challenges through interviews, observations, personas, concept development, user journeys and service blueprints.
• Contribute to building and maintaining a solid qualitative and quantitative insight base across the agency's product areas.
• Communicate user perspectives and needs when developing and updating product roadmaps and product strategy.
• Plan and lead insight work and workshops with both internal and external participants.

Skills

Service design

User research

Journey mapping

Norwegian language

Cross-functional

Education

Bachelor’s/Master’s in service design

Job description

The Oslo Municipality Digitization Agency (Digitaliseringsetaten) was established on 1 January 2026 to make Oslo Municipality more efficient, precise and user-friendly. It operates, acquires and develops digital services together with city districts and businesses, with a mission to simplify everyday life for residents and city employees. The agency employs over 300 specialists across technology, design, product development, data flows, digital infrastructure, communications, information security, privacy, technology procurement and change management.

The role

The agency is hiring one service designer to help develop solutions in close dialogue with users — solutions that affect hundreds of thousands of people every day. You would be attached to a product area or product team, with possible periods of cross-area work or individual assignments for internal and external parties. You would also be part of a broader design community that spans the whole agency, including a cross-municipal Forum for Service Design that meets regularly for both professional and networking sessions.

What you would do

• Understand and define user needs, opportunities and challenges through methods such as interviews, observations, personas, concept development, user journeys and service blueprints.
• Contribute to building and maintaining a solid qualitative and quantitative insight base across the agency's product areas.
• Communicate user perspectives and needs when developing and updating product roadmaps and product strategy.
• Plan and lead insight work and workshops with both internal and external participants.

What they are looking for

• A bachelor's or master's degree in service design, interaction design, design, technology or a related field.
• Experience with service design (relevant work from studies counts).
• Experience planning and carrying out insight work using qualitative and quantitative methods.
• Experience developing and visualising user journeys, service maps or process flows using insights and analytics.
• Strong communication skills in Norwegian, both written and spoken.
• An ability to see the connections between user needs, technology and organisation.
• A curious, inclusive and collaborative approach, with a willingness to share knowledge and adapt to different audiences.
• Experience from interdisciplinary digital product development, from idea and concept through to implementation, is an advantage.

A portfolio is welcome but not required; a simple presentation of your experiences is equally accepted.

Working arrangements

The role is based at the agency's offices at Grensesvingen 6, Helsfyr, Oslo. Flexible working hours apply (37 hours 55 minutes per week including lunch), with good opportunities for working from home that product areas largely manage themselves.

Pay and benefits

• Salary within pay grades 40–60, currently equivalent to NOK 702,200 – NOK 1,028,300 per year.
• Flexible working hours with time-off-in-lieu options.
• One hour of paid exercise time per week.
• Modern offices at Helsfyr.
• Pension, insurance and loan conditions through Oslo Pensjonsforsikring; the employer pays the full pension premium under the net salary scheme (no 2% deduction from gross salary).
• Continuous professional development through design cinema, book circles, hackathons, cross-team contributions and relevant courses.