Senior Legal Implementation Lead

Luminance; London; On-site; NOK 1,014,000 - 1,395,000; Full time

Job summary

Luminance is expanding its global Delivery Team and seeks a Senior Legal Implementation Specialist to guide our most demanding customers through complex deployments of the Luminance platform. You will own end-to-end implementations, engage with senior stakeholders, and shape delivery patterns and playbooks for the team.

Success means customers achieve meaningful value quickly, configurations scale, and the team consistently meets milestones while reducing risk. Some travel may be required.

Qualifications

• 4-5 years of client-facing experience in legal tech or B2B SaaS – implementation, onboarding, professional services, delivery or customer success.
• A track record of owning complex or high-value implementations end to end.
• Fluency with contracts, negotiation positions, approval processes and commercial workflows.
• Proven judgement: distinguishing a genuine requirement from a product limitation and holding that position with a senior stakeholder.
• Credibility with executive audiences, including General Counsel and procurement leadership.
• Strong prioritisation across a demanding portfolio, with accuracy under pressure.
• Ability to coach others and give direct, constructive feedback.
• Comfort setting direction in ambiguity for yourself and others.
• Experience crafting effective prompts for AI systems, and the ability to teach it.

Responsibilities

• Lead implementations for complex, strategically significant or high-value customers—multi-jurisdiction rollouts, bespoke requirements, senior stakeholder scrutiny.
• Own discovery where scope is broad or contested, converting objectives into a sequenced, deliverable plan.
• Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly.
• Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes.
• Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag.
• Lead difficult conversations: resetting expectations and reframing requests that add complexity.
• Coach colleagues and review their work against implementation standards.
• Define and improve playbooks, configuration standards and training assets the team relies on.
• Feed structured, evidenced insight into Product, separating one-off requests from recurring needs.

Skills

Client-facing experience

Legal tech

B2B SaaS

Delivery management

Executive communication

Education

Qualified lawyer

Job description

Luminance is expanding its global Delivery Team and seeks a Senior Legal Implementation Specialist to guide our most demanding customers through complex deployments of the Luminance platform. You will own end-to-end implementations, engage with senior stakeholders, and shape delivery patterns and playbooks for the team.

Success means customers achieve meaningful value quickly, configurations scale, and the team consistently meets milestones while reducing risk. Some travel may be required.