Engagement Manager

Luminance; London; Presencial; NOK 1.030.000 - 1.404.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K with 4% matching

Enhanced maternity and paternity leave

Learning and development budget

Birthday leave

20 days PTO per year

Descripción de la vacante

Luminance is seeking an Engagement Manager to oversee a portfolio of enterprise customer implementations. You will drive successful delivery across multiple engagements, coordinating cross-functional teams and managing stakeholder communications to meet objectives on time and within scope.

Ideal candidates bring solid PMI discipline, executive presence, and strong communication skills to manage enterprise clients and internal leadership. PMP preferred and Bachelor’s degree required.

Formación

• 5+ years of enterprise project or program management experience.
• Experience managing complex enterprise SaaS implementations with multiple stakeholders.
• Strong PMI-based project lifecycle, governance, risk, and change management.
• Bachelor’s degree; PMP certification strongly preferred.

Responsabilidades

• Lead and manage multiple enterprise implementation programs from initiation to go-live.
• Develop project plans, RAID logs, governance, and status reporting aligned to PMI.
• Coordinate between customer stakeholders and internal cross-functional teams.
• Facilitate steering committees, risk reviews, and executive updates.
• Monitor health, milestones, budgets, and customer satisfaction.

Conocimientos

Project management

Stakeholder management

Communication

Leadership

Risk management

Change management

Educación

Bachelor’s degree

PMP certification strongly preferred

Descripción del empleo

This is a fantastic opportunity to join Luminance, thepioneer of Legal-Grade AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are seeking an experienced and highly organized Engagement Manager to oversee a portfolio of enterprise customer implementations. This role is responsible for driving successful delivery across multiple concurrent engagements, coordinating cross-functional internal teams, managing stakeholder communications, and ensuring customer objectives are achieved on time and within scope.

The ideal candidate brings strong program and project management discipline grounded in Project Management Institute (PMI) principles, combined with the executive presence and communication skills required to manage enterprise clients and internal leadership teams.

Responsibilities

• Lead and manage multiple enterprise implementation programs simultaneously, ensuring successful execution from initiation through go-live and post-launch stabilization
• Develop and maintain comprehensive project plans, timelines, RAID logs, governance frameworks, and status reporting aligned to PMI best practices
• Act as the primary point of coordination between customer stakeholders and internal cross-functional teams including Product, Engineering, Customer Success, Support, and Delivery
• Drive program governance by facilitating regular steering committee meetings, project reviews, risk assessments, and executive updates
• Proactively identify delivery risks, dependencies, scope changes, and resource constraints; elevate issues appropriately and drive resolution to maintain project momentum
• Monitor project health, milestones, deliverables, budget considerations, and overall customer satisfaction metrics
• Ensure implementation activities are aligned with contractual commitments, business objectives, and organizational standards
• Establish clear communication cadences with enterprise clients and internal stakeholders to maintain transparency and accountability
• Support continuous improvement initiatives by refining implementation methodologies, templates, operational processes, and reporting standards
• Partner closely with leadership to support strategic customer initiatives, prioritization decisions, and operational planning

• 5+ years of enterprise project or program management experience, preferably within SaaS, technology, or professional services environments
• Demonstrated success managing complex enterprise implementations involving multiple stakeholders and cross-functional teams
• Strong understanding of PMI methodologies, project lifecycle management, governance frameworks, risk management, and change management principles
• Experience creating and managing detailed implementation plans, stakeholder communications, executive reporting, and delivery governance structures
• Exceptional organizational, communication, facilitation, and stakeholder management skills
• Ability to influence without direct authority and effectively navigate complex organizational environments
• Strong analytical and problem-solving capabilities with a proactive and solutions-oriented mindset
• Experience working directly with enterprise-level customers and executive stakeholders
• Bachelor’s degree required; PMP certification strongly preferred

• Comprehensive health insurance.
• 401K with 4% matching contribution.
• Enhanced maternity and paternity policies.
• Learning and development budget.
• Birthday leave.
• 20 days PTO per year.