Senior IT Operation Specialist

Nordea Bank Norge ASA; Norway; Hybrid; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid working model

Diversity and inclusion

Job summary

Nordea Liv is seeking a Senior Operations Specialist to manage the operational and strategic activities for its Life Insurance and Pension platform. You will oversee the lifecycle, ensure compliance, and coordinate with application teams, vendors, and security specialists in a regulated SaaS environment.

Based in Norway with a hybrid model, Bergen or Oslo. Join a high-impact Service Operations team delivering secure, resilient services for insurance and pension customers while driving cost

Qualifications

• Minimum 5 years’ experience in application operations and lifecycle management.
• Experience with SaaS platforms and outsourced services.
• Experience managing cloud platforms (Azure, AWS, or GCP); Azure Admin cert is a plus.
• Fluency in English and Norwegian.

Responsibilities

• Own and manage the end-to-end lifecycle for Nordea Liv’s Insurance & Pension platform.
• Coordinate operation, maintenance, enhancement, support and troubleshooting to ensure service quality, stability, and regulatory compliance.
• Monitor and optimise cloud consumption and licensing costs to maintain cost transparency.
• Ensure compliance with Nordea policies and applicable regulatory requirements, including information security and audits.
• Participate in projects, migrations, testing, and other key initiatives.

Skills

Application operations

SaaS platforms

Cloud platforms (Azure/AWS/GCP)

MS Azure Administrator

FinOps

Vendor management

English

Norwegian

Job description

We are looking for a Senior Operations Specialist to manage both operational and strategic activities supporting Nordea Liv’s Core Life Insurance and Pension Platform.

Nordea Liv

At Nordea Liv, you will play an important role in supporting individuals and businesses by addressing their needs related to savings, pensions, and life insurance. We help people through life-changing events and ensure that companies take care of their employees' pension needs.

Nordea Liv is the third-largest company in Norway’s private life and pension insurance market. We provide occupational pensions, life insurance, and savings products, and manage NOK 300 billion on behalf of approximately 29,000 companies and 700,000 private customers. Together, we make a meaningful difference in the lives of many people.

We are building the foundation for the financial solutions of the future. We are designing our future business and modernising our application landscape to deliver outstanding digital customer experiences to all our customers. We find this journey exciting, and we hope you will too. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark!

About this opportunity

Welcome to Nordea Liv’s Service Operations team. We are looking for a Senior Operations Specialist to manage, maintain and operate Nordea Liv’s strategic Life Insurance and Pension platform. As a Senior Operations Specialist, you will be responsible for the operational oversight, technical maintenance, compliance, and will be responsible to deliver the business critical application as per business and regulatory requirements. The scope includes operating both the current legacy pension platform as well as the SaaS-based Core platform under development.

You will act as the primary Business Technology contact towards application teams, business stakeholders, architects, security specialists, and vendor teams, ensuring that services remain secure, resilient, compliant, and aligned with business needs.

This role offers broad responsibility across application lifecycle management, incident and problem management, change delivery, service continuity, and vendor collaboration within a highly regulated financial services environment in a SaaS operating model.

Come join us and be part of a high-impact Service Operations team managing critical services for insurance and pension customers!

What you’ll be doing

• Own and manage the end-to-end Application lifecycle for Nordea Liv’s Insurance & Pension platform.
• Co-ordinate operation, maintenance, enhancement, support and troubleshooting to ensure service quality, stability, availability as per business and regulatory requirements.
• Monitor and optimise cloud consumption and licensing costs to maintain Cloud cost transparency and accountability.
• Ensure compliance with Nordea policies and applicable regulatory requirements, including information security, audits, operational resilience, business continuity, and DORA requirements.
• Participate in projects, migrations, testing, and other key initiatives.

The role is based in Bergen or Oslo.

You will join a collaborative and fun Service Operations environment that delivers production-ready and resilient services through a hybrid mix of internal teams and external suppliers. Together, we ensure stable, secure and efficient services and applications for Nordea Liv’s customers.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. We are looking for a pro‑active, energetic and result driven individual to take this role to the next level!

You are proactive, structured, service-minded, and comfortable taking end-to-end responsibility. You combine strong technical understanding with coordination skills and can drive activities across internal stakeholders and external suppliers. You focus on quality, operational excellence, and measurable outcomes.

To succeed in this role, we believe that this describes you:

• Minimum 5 years’ experience in application operations, technical maintenance and lifecycle management.
• Experience with SaaS platforms and outsourced or third-party managed application services.
• Relevant experience from managing Cloud platforms – MS Azure, AWS or GCP. Certification as MS Azure Administrator is an advantage.
• Demonstrable experience in FinOps - Certification is an advantage.
• Comfortable working in a vendor‑managed operating setup – you don’t need to script or write code but you need to ensure that an operational and compliant system is delivered by the vendor.
• Fluency in English and Norwegian.

What we offer

Peopleare driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culturethat fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model –we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusionare a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.