Senior Desktop and End-User IT Support Engineer

HCL Technologies Limited; Trondheim; On-site; NOK 550,000 - 700,000; Full time

Benefits offered by this job

Up to 20 days vacation per year

Life and travel insurance

Job summary

HCLTech in Norway provides comprehensive end-user IT support as a single point of contact for workplace technology needs. You will troubleshoot hardware, software, network connectivity, and mobile devices while maintaining asset tracking and inventory.

You will enable users with guidance on workplace technologies and self-service tools, aiming to minimize Service Desk tickets and deskside visits. The role requires strong service mindset, experience across IT domains, ITSM knowledge, and solid

Qualifications

• Strong service mindset.
• Experience in several technology domains: servers & storage, communication technology and Managed Desktop Services.
• Good understanding of IT Service Management processes and practices.
• Good communication in local language plus English.

Responsibilities

• Provide end-user IT support as a single point of contact for workplace technology needs.
• Troubleshoot laptops, desktops, mobile devices, printers and peripherals.
• Support OS installations, upgrades and configurations.
• Handle password, connectivity, and workplace technology issues.
• Asset & Inventory Management and stock level maintenance.
• Device provisioning and deployment and lifecycle activities.
• Improve employee experience with quick resolution and self-service guidance.

Skills

Customer service mindset

IT support experience

English proficiency

Tools

Asset management systems

Job description

HCLTech in Norway provides comprehensive end-user IT support as a single point of contact for workplace technology needs. You will troubleshoot hardware, software, network connectivity, and mobile devices while maintaining asset tracking and inventory.

You will enable users with guidance on workplace technologies and self-service tools, aiming to minimize Service Desk tickets and deskside visits. The role requires strong service mindset, experience across IT domains, ITSM knowledge, and solid