Desktop Support Engineer

HCLTech; Trondheim; On-site; NOK 550,000 - 700,000; Full time

Benefits offered by this job

Up to 20 days vacation per year

Life and travel insurance

Job summary

HCLTech in Norway provides comprehensive end-user IT support as a single point of contact for workplace technology needs. You will troubleshoot hardware, software, network connectivity, and mobile devices while maintaining asset tracking and inventory.

You will enable users with guidance on workplace technologies and self-service tools, aiming to minimize Service Desk tickets and deskside visits. The role requires strong service mindset, experience across IT domains, ITSM knowledge, and solid

Qualifications

• Strong service mindset.
• Experience in several technology domains: servers & storage, communication technology and Managed Desktop Services.
• Good understanding of IT Service Management processes and practices.
• Good communication in local language plus English.

Responsibilities

• Provide end-user IT support as a single point of contact for workplace technology needs.
• Troubleshoot laptops, desktops, mobile devices, printers and peripherals.
• Support OS installations, upgrades and configurations.
• Handle password, connectivity, and workplace technology issues.
• Asset & Inventory Management and stock level maintenance.
• Device provisioning and deployment and lifecycle activities.
• Improve employee experience with quick resolution and self-service guidance.

Skills

Customer service mindset

IT support experience

English proficiency

Tools

Asset management systems

Job description

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Note: Candidates must be eligible to work in Norway

Fluent in Norweign and English.

Job Summary

Provide comprehensive end-user IT support as a single point of contact for workplace technology needs. Responsible for troubleshooting hardware, software, network connectivity, and mobile device issues while ensuring a seamless employee experience. Manage IT assets and inventory, including device provisioning, deployment, technology refreshes, repairs, and onboarding/offboarding activities. Maintain accurate asset tracking and stock levels through centralized systems. Drive user enablement by offering guidance on workplace technologies, promoting self-service tools, and delivering rapid issue resolution to minimize Service Desk tickets and deskside support requirement

Key Responsibilities

• End-User Support
• Provide walk-in support for employee IT issues
• Troubleshoot laptops, desktops, mobile devices, printers, and peripherals.
• Support OS installations, upgrades, and configuration.
• Handle password, connectivity, and workplace technology issues.
• Asset & Inventory Management
• Manage IT vending machines and digital lockers
• Issue and collect laptops, peripherals, loaner devices, and accessories
• Maintain inventory accuracy and stock levels.
• Track asset movement through centralized systems.
• Device Lifecycle Activities
• Device provisioning and deployment.
• Technology refresh activities
• Hardware replacement and repair coordination
• User Experience & Enablement
• "one-stop shop" for IT support.
• Improve employee experience through quick resolution.
• Provide guidance on workplace technologies and self-service tools.
• Reduce Service Desk tickets and deskside visits through immediate support

Prerequisites

• Strong service mindset
• Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
• Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
• Experience and knowledge of local application portfolio
• Good understanding of IT Service Management processes and practices
• Good communication skills in local language, combined with adequate written and spoken English language capabilities
• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.

To know more about us visit – www.hcltech.com