Regional Service Operations Lead, Nordics & Eastern Europe

ECOVACS EMEA; Norway; Hybrid; NOK 900,000 - 1,300,000; Full time

Benefits offered by this job

Employee discount on ECOVACS robots

Independent, motivated team

Job summary

ECOVACS EMEA is seeking a Regional Service Operations Lead for Nordics & Eastern Europe. Based in the Nordic region, you will oversee repair network operations, audits, and KPI-driven performance across multiple countries and partners.

You will coordinate regional spare-parts forecasting, ensure process compliance, and support product launches from an after-sales perspective. English proficiency is mandatory, with Swedish/Norwegian a strong plus.

Qualifications

• Bachelor's degree in Engineering, Business Administration or related field.
• Minimum 5 years in after-sales service, repair center ops, or similar.
• Experience with consumer electronics or technical consumer products preferred.
• Proven experience coordinating outsourced repair/service partners.
• Experience managing multi-country service networks and B2B dealer/retailer relations.
• Experience with operational KPIs, service quality metrics and continuous improvement.

Responsibilities

• Coordinate repair network operations across the region as primary operational contact.
• Conduct partner audits, certification and annual performance reviews.
• Monitor and improve service KPIs: FTR, TAT, RPR, CSAT, cost per repair.
• Lead QBRs with channel and service partners; track actions to closure.
• Deliver English-language technical training to dealers and partners.

Skills

Multi-country service network

B2B dealer/retailer mgmt

Operational KPIs

English proficiency

Travel readiness

Education

Bachelor's degree in Engineering, Business Administration or related

Job description

ECOVACS EMEA is seeking a Regional Service Operations Lead for Nordics & Eastern Europe. Based in the Nordic region, you will oversee repair network operations, audits, and KPI-driven performance across multiple countries and partners.

You will coordinate regional spare-parts forecasting, ensure process compliance, and support product launches from an after-sales perspective. English proficiency is mandatory, with Swedish/Norwegian a strong plus.