Refund Agent

Planet Paymet; Brudalen; Hybrid; NOK 420,000 - 540,000; Full time

Job summary

Planet Planet is seeking a customer service specialist at Oslo Gardermoen Airport to deliver exceptional guest experiences during the tax‑free refund process. The role supports visitors with a warm welcome, guides them through procedures, and resolves questions with a professional approach.

The position operates in a hybrid model with three in‑office days, and requires strong English communication and the ability to work independently within established procedures.

Qualifications

• Minimum 1 year working experience in a comparable industry (finance, hospitality, luxury retail).
• Self‑reliance, ability to work independently and follow relevant procedures.
• Fluency in written and spoken English.

Responsibilities

• Deliver exceptional customer service aligned with Planet’s standards of excellence.
• Provide a warm welcome and guide guests through their visit.
• Explain procedures, answer questions, and anticipate needs.
• Ensure VIP customers receive tailored and outstanding experience.
• Resolve conflicts professionally, aiming for customer satisfaction.
• Process Planet Tax Free forms in line with local regulations and company guidelines.
• Provide customers with relevant information and support throughout the refund process.

Job description

About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview

The delivery of tourist tax‑free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures.

Role is located at Oslo Gardermoen Airport.

At Planet, we embrace a hybrid work model, with three days a week in the office.

What you will do

• Delivery of exceptional customer service aligned with Planet’s standards of excellence
• Provide a warm welcome and guide guests through their visit
• Assist customers by explaining procedures, answering questions, and anticipating needs
• Ensure VIP customers receive tailored and outstanding experience
• Resolve conflicts professionally, always aiming for customer satisfaction
• Process Planet Tax Free forms in compliance with local regulations and company guidelines
• Provide customers with relevant information and support throughout the refund process

Who you are

• A minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)
• Self‑reliance, ability to work independently and follow relevant procedures
• Fluency in written and spoken English

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.