Refund Agent

Planet Paymet; Oslo fylke; Híbrido; NOK 248 000 - 331 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

On-site at Oslo Gardermoen

Resumo da oferta

Planet is seeking a Refund Agent for on-site support at Oslo Gardermoen Airport. The role involves guiding guests through the tax-free refund process, answering questions, and ensuring a high level of service aligned with Planet’s standards.

A minimum of one year in related industries and fluent English are required. The position is part-time with a hybrid work model, offering an opportunity to contribute to a global payments technology provider while delivering exceptional guest experiences in

Qualificações

• Fluent in written and spoken English.
• Minimum 1 year working experience in finance, hospitality, or luxury retail.

Responsabilidades

• Deliver exceptional customer service at Oslo Gardermoen Airport.
• Explain refund procedures and assist customers through the tax-free refund process.
• Resolve questions and conflicts professionally to maximize customer satisfaction.

Conhecimentos

English fluency

1 year experience

Descrição da oferta de emprego

## Refund AgentApply: Onsite: Oslo Airport - Norway: Part time: Posted Today: JR12511**About Planet**Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. **Role overview:**The delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures. Role is located at Oslo Gardermoen Airport**.** **What you will do*** Delivery of exceptional customer service aligned with Planet’s standards of excellence* Provide a warm welcome and guide guests through their visit* Assist customers by explaining procedures, answering questions, and anticipating needs* Ensure VIP customers receive tailored and outstanding experience* Resolve conflicts professionally, always aiming for customer satisfaction* Process Planet Tax Free forms in compliance with local regulations and company guidelines* Provide customers with relevant information and support throughout the refund process**Who you are*** A minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)* Self-reliance, ability to work independently and follow relevant procedures* Fluency in written and spoken English **Why Planet:**Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. **We would love to hear from you – Apply now**. At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.