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Vacancy Filler; London; On-site; NOK 327,000 - 402,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension

Wagestream access

Wellbeing programme

Blue Light Card discounts

Life assurance

Job summary

Everyturn Mental Health is expanding with a new London-based residential mental health service in Beckenham. We seek an Operational Support Officer to assist the Service Manager with governance, compliance and administrative delivery, enabling staff to provide safe, person-centred care.

You will coordinate non-clinical tasks, support rota planning, and work with the Operational Support team to standardise processes across services.

Qualifications

• Experience in compliance, governance, or operational support within a care setting.
• Strong understanding of health and social care requirements, including GDPR and confidentiality.
• Excellent organisation and time management skills in a fast-paced environment.
• Confident managing multiple priorities with resilience and professionalism.
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems).

Responsibilities

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager.
• Support rota management, ensuring supervision and training time is appropriately planned.
• Work collaboratively across the wider Operational Support team within Nursing Services.
• Contribute to improving and standardising operational processes across services.
• Liaise with Central Support teams to resolve compliance and operational issues.
• Support data collection, audits, inspections, and regulatory reporting.
• Assist with preparing evidence for reviews and external inspections.

Skills

Compliance governance

Operational support

GDPR knowledge

Organisation

Time management

Communication

Education

GCSE Maths and English

Tools

MS Office

CRM systems

Job description

We're looking for an Operational Support Officer to join our new CQC-registered residential mental health service in Beckenham, delivered in partnership with South London and Maudsley NHS Foundation Trust.As Everyturn's first London-based service, our 12 to 14-bed clinically led community rehabilitation service provides 24/7 support to people with complex mental health needs in a safe, well-governed, and recovery-focused environment.This role is not eligible for sponsorship as it does not meet the requirements set out by UK Visas and Immigration.This is a full-time role, contracted until December 2026.

About the role

As an Operational Support Officer, you'll play a key role in supporting the Service Manager with the ongoing organisation, development, and operational delivery of the service. Focusing on non-clinical compliance, governance, and administration, you'll help ensure the service runs smoothly and effectively, enabling colleagues to deliver safe, high-quality, person-centred care.

You will

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager
• Support rota management, ensuring supervision and training time is appropriately planned
• Work collaboratively across the wider Operational Support team within Nursing Services
• Contribute to improving and standardising operational processes across services
• Liaise with Central Support teams to resolve compliance and operational issues
• Support data collection, audits, inspections, and regulatory reporting
• Assist with preparing evidence for reviews and external inspections

About you

• GCSE Maths and English (or equivalent) and a commitment to CPD
• Experience of compliance, governance, or operational support within a care setting
• Strong understanding of health and social care requirements, including GDPR and confidentiality
• Excellent organisation and time management skills in a fast-paced environment
• Confidence managing multiple priorities with resilience and professionalism
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems)

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions
• Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive.

We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.