Operational Support Officer - Mental Health Service Ops

Vacancy Filler; London; On-site; NOK 327,000 - 402,000; Full time

Benefits offered by this job

Annual leave

Enhanced pension

Wagestream access

Wellbeing programme

Blue Light Card discounts

Life assurance

Job summary

Everyturn Mental Health is expanding with a new London-based residential mental health service in Beckenham. We seek an Operational Support Officer to assist the Service Manager with governance, compliance and administrative delivery, enabling staff to provide safe, person-centred care.

You will coordinate non-clinical tasks, support rota planning, and work with the Operational Support team to standardise processes across services.

Qualifications

• Experience in compliance, governance, or operational support within a care setting.
• Strong understanding of health and social care requirements, including GDPR and confidentiality.
• Excellent organisation and time management skills in a fast-paced environment.
• Confident managing multiple priorities with resilience and professionalism.
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems).

Responsibilities

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager.
• Support rota management, ensuring supervision and training time is appropriately planned.
• Work collaboratively across the wider Operational Support team within Nursing Services.
• Contribute to improving and standardising operational processes across services.
• Liaise with Central Support teams to resolve compliance and operational issues.
• Support data collection, audits, inspections, and regulatory reporting.
• Assist with preparing evidence for reviews and external inspections.

Skills

Compliance governance

Operational support

GDPR knowledge

Organisation

Time management

Communication

Education

GCSE Maths and English

Tools

MS Office

CRM systems

Job description

Everyturn Mental Health is expanding with a new London-based residential mental health service in Beckenham. We seek an Operational Support Officer to assist the Service Manager with governance, compliance and administrative delivery, enabling staff to provide safe, person-centred care.

You will coordinate non-clinical tasks, support rota planning, and work with the Operational Support team to standardise processes across services.