Project Specialist

SBG; Norway; On-site; NOK 640,000 - 900,000; Full time

Job summary

Resideo in Kokstad, Norway is seeking a Project Specialist to enable customer and partner success using safety-connected devices and solutions. This full-time, hybrid role offers 2 days remote and 3 days on-site.

You will coordinate deployments, manage services, promote maintenance agreements, and drive adoption across accounts to ensure satisfaction and value realization. The role requires strong communication, CRM discipline, and the ability to balance multiple responsibilities while

Qualifications

• Strong understanding of customer success principles and project management.
• Knowledge of safety-connected devices and service portfolio.
• Experience with CRM, ticketing and project management tools.
• Basic logistics and RMA process knowledge.
• Fluent in Norwegian and English.

Responsibilities

• Plan, coordinate and monitor deployments and service activities.
• Conduct regular follow-ups with customers to review usage and issues.
• Promote maintenance agreements and online services; prepare proposals with Sales.
• Track and manage customer cases in CRM; coordinate with Support and Installers.
• Onboard new customers; collect feedback to inform product roadmap.
• Collaborate with Sales on account plans, renewals and upsell initiatives.
• Share usage insights with Product Management to influence improvements.
• Ensure customer satisfaction and service performance per contracts and KPIs.
• Prioritize field/service activities and coordinate with Installers and Operations.
• Guide and train new installers and third-party resources.

Skills

Customer success

Project management

CRM systems

Communication skills

Stakeholder management

Norwegian language

English language

Tools

CRM tools

Ticketing systems

Project management tools

Job description

Resideo is looking for a Project Specialist in Kokstad, Norway to enable the achievement of customer and partner objectives and ensure the achievement of results by using the company's products, services and technologies. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site.

The Project Specialist will ensure long-term customer satisfaction, retention and value realization for customers using the company’s safety-connected devices and solutions. You will act as the primary post-sales contact, coordinating deployments and services, promoting maintenance agreements and digital/online services, and driving adoption of the company’s solutions to support safe, reliable and compliant operations at customer sites.

JOB DUTIES:

• Plan, coordinate and monitor customer deployments and service activities (installations, maintenance visits, replacements) in alignment with customer commitments and internal resources
• Conduct regular follow-ups with customers (calls, online meetings, on-site visits) to review performance, usage, issues and improvement opportunities.
• Promote and explain maintenance agreements and online/digital services, prepare proposals in collaboration with Sales where needed.
• Track and manage customer cases and requests (via CRM/ticketing), ensuring timely resolution through coordination with Technical Support and Installers. Building and providing reports on incident when necessary.
• Onboard new customers to the solutions and services (training, documentation, best practices). Collect and structure customer feedback to feed continuous improvement and product roadmap discussions.
• Work closely with Sales on account plans, renewal cycles and upsell/cross-sell initiatives related to maintenance agreements and online services.
• Collect, structure and prioritize customer feedback and usage insights, and share them regularly with Product Management to influence product improvements and new service development.
• Responsible for customer satisfaction and service performance for assigned accounts, in line with contractual agreements and internal KPIs.
• Accountable for planning and prioritizing field and service activities for assigned customers, in coordination with Installers and Operations.
• Responsible to manage, guide and train new installer in house or hourly based installer and servicers (Student/Third party) resources.
• Authorized to propose and negotiate standard service options and maintenance agreements within predefined commercial and contractual frameworks.
• Expected to identify upsell/cross-sell opportunities and coordinate with Sales for commercial closure.
• Responsible for ensuring effective cross-functional coordination with Sales and Product Management for assigned customers, and for representing the customer perspective in internal discussions and planning.
• Expected to escalat critical risks (service, safety, financial, contractual) to the EMEA Customer Success & Operation Services Leader and relevant stakeholders.

YOU MUST HAVE:

• Strong understanding of customer success principles, service delivery and project management (planning, follow-up, risk and stakeholder management).
• Good knowledge of the company’s safety-connected devices, solutions and service portfolio (maintenance agreements, digital/online services).
• Ability to work with CRM, ticketing and project management tools for tracking customer activities and performance.
• Basic logistics and RMA process knowledge (inventory handling, shipment preparation, returns management).
• Solid communication and relationship-building skills, including the ability to present services and value propositions to technical and non-technical stakeholders.
• Fluent in Norwegian and English

WE VALUE:

• Awareness of building safety and compliance context relevant to the company’s products and services (national and local specifics are a plus).
• Knowledge of how a matrix organization works within an international company
• An ability to take initiative and work with limited direction
• An ability to learn quickly

WHAT'S IN IT FOR YOU:

• Opportunity to make a difference and contribute to creating security for residents in housing associations
• Informal and good working environment
• A committed and pleasant professional environment with high speed and innovation
• Development opportunities

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