Production Readiness Manager (Performance and Deployment Success Partner)

Workday; Norway; Hybrid; NOK 820,000 - 1,230,000; Full time

Job summary

Workday is seeking a Production Readiness Manager (Performance and Deployment Success Partner) to bridge deployment efforts across teams and ensure optimal product performance for customers.

You will lead post‑go live support, coordinate project plans, and drive improvements in processes and testing to prevent performance issues before they impact customers.

Qualifications

• Bachelor’s degree in Computer Science or equivalent.
• 4+ years experience providing technical support for complex software and environment issues with a solid grasp of underlying technologies.
• 4+ years experience in customer support product support or consulting with a special focus in ERP system performance (SaaS preferred).
• 2+ years experience with HR Time Tracking Recruiting Financials or Payroll applications (preferably Workday).

Responsibilities

• Liaison between multiple internal and external teams during deployment and post go live support.
• Capture publish and communicate project plans and milestones.
• Establish effective methods for gathering and tracking status from customers and partners.
• Effectively utilize sound business judgment and risk avoidance techniques to coordinate team efforts to solve potential performance issues.
• Own and drive the resolution of escalated performance issues in a fast paced environment.
• Chair roundtables and workgroups to ensure close communication and collaboration with key partners.
• Champion and advocate for customers with partners.
• Identify trends which may signal the need to update or revise processes or testing approaches.
• Pilot new programs and drive continuous improvement initiatives.

Skills

ERP performance

Technical support

Customer support

Education

Bachelor’s degree in Computer Science or equivalent

Tools

HR Time Tracking

Recruiting

Financials

Payroll

Job description

Production Readiness Manager (Performance and Deployment Success Partner)

Your work days are brighter here.

At Workday it all began with a conversation over breakfast. When our founders met at a sunny California diner they came up with an idea to revolutionize the enterprise software market. And when we began to rise one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since the happiness development and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people communities and the planet while still being profitable. Feel encouraged to shine however that manifests: you don’t need to hide who you are. You can feel the energy and the passion it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Production Readiness is a proactive team within the Customer Support Organization and our goal is to ensure the Workday product is deployed to maximize performance for our largest and most strategic customers. Envision yourself being one of the reasons Workday customers are successful!

About the Role

• Liaison between multiple internal and external teams during deployment and post go live support.
• Capture publish and communicate project plans and milestones.
• Establish effective methods for gathering and tracking status from customers and partners.
• Effectively utilize sound business judgment and risk avoidance techniques to coordinate team efforts to solve potential performance issues.
• Own and drive the resolution of escalated performance issues in a fast paced environment.
• Chair roundtables and workgroups to ensure close communication and collaboration with key partners.
• Champion and advocate for customers with partners.
• Identify trends which may signal the need to update or revise processes or testing approaches.
• Pilot new programs and drive continuous improvement initiatives.

About You

Basic Qualifications

• Bachelor’s degree in Computer Science or equivalent
• 4+ years experience providing technical support for complex software and environment issues with a solid grasp of underlying technologies
• 4+ years experience in customer support product support or consulting with a special focus in ERP system performance (SaaS preferred).
• 2+ years experience with HR Time Tracking Recruiting Financials or Payroll applications (preferably Workday).

Other Qualifications

• Demonstrated ability to understand and successfully explain technical architecture.
• Demonstrated project management experience (participant or leader) ability to balance multiple initiatives and organize time effectively.
• Demonstrated leadership skills to influence interact and collaborate with senior leaders as well as technical resources internally and externally
• Strong verbal written communication and interpersonal skills.
• Strong analytical and problem solving skills both technically and functionally.
• A standout colleague that establishes relationships across organizations.
• Crisis management experience a plus.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workday’s comprehensive benefits

• Primary Location: USA.UT.Salt Lake City
• Primary Location Base Pay Range: $85200 USD - $127800 USD
• Additional US Location(s) Base Pay Range: $80900 USD - $154300 USD

Our Approach to Flexible Work

With Flex Work we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.