Product Support Specialist (Temporary Position)

Abilia AB; Oslo; On-site; NOK 550,000 - 650,000; Full time

Benefits offered by this job

Insurance

Social responsibility

Positive work culture

Job summary

Abilia AB is seeking a Product Support Specialist to be on the front lines of technical support for customers and colleagues. This one-year temporary position covers a leave of absence and focuses on fast, effective assistance, proactive improvements, and documenting solutions to help the team grow.

You’ll work on-site in Oslo, providing support across hardware and software. The role emphasizes initiative, collaboration with cross-functional teams, and delivering high-quality service with strong

Qualifications

• Experience in technical support and customer service.
• Practical and technical understanding with ability to perform simple repairs.
• Initiative, adaptability, and proactive problem-solving.
• Strong written and verbal communication in English and a Scandinavian language.

Responsibilities

• Provide technical support and troubleshooting for hardware and software.
• Perform simple repairs on electronic products.
• Deliver first-class service to customers and internal contacts.
• Handle support cases via phone, email, and on-site at the customer’s location.
• Document and follow up on cases in the case management system.
• Handle warranty and repair cases.
• Collaborate with third-line support and development to resolve complex issues.
• Share knowledge with colleagues and build strong customer relationships.
• Ensure high customer satisfaction (NPS) and meet SLA targets.

Skills

Technical support

Customer service

OS proficiency

Driver's license

Job description

As a Product Support Specialist at Abilia, you’ll be a key support person for both customers and colleagues. You’ll work on the front lines of technical support and ensure that our users receive fast and effective assistance at both the first and second levels. This is a one-year temporary position to cover a leave of absence for one of our permanent employees.

Your goal is to resolve issues efficiently, ensure positive customer experiences, and help make our products even better. You know what’s most urgent and prioritize accordingly, while documenting solutions so the entire team can improve together. We’re looking for someone who is proactive in their approach, takes initiative, identifies opportunities for improvement, and acts on them.

Responsibilities:

• Provide technical support and troubleshooting for both hardware and software.

• Perform simple repairs and troubleshooting on electronic products.

• Deliver first-class service to both customers and internal contacts.

• Handle support cases via phone, email, and on-site at the customer’s location.

• Document and follow up on cases in our case management system.

• Handle warranty and repair cases.

• Collaborate with third-line support and the development department to resolve more complex issues.

• Share knowledge with colleagues and build strong relationships with our customers.

• Ensure high customer satisfaction (NPS) and deliver in accordance with agreed-upon service levels (SLA).

Qualifications:

• Experience with technical support and customer service.

• Practical and technical understanding, and the ability to perform simple repairs

• A high degree of initiative, adaptability, and the ability to get things done.

• Strong proficiency with operating systems such as Windows, iOS, and Android.

• Class B driver’s license, as there will occasionally be a need to provide support and perform repairs on-site at the customer’s location.

• Strong verbal and written communication skills in a Scandinavian language and English.

• Proficiency in German is also desirable, but not required.

Who are you?

You are a solution-oriented and organized person who enjoys helping others and communicates well with those around you, whether they are customers or colleagues. You take ownership of your tasks, work independently when needed, and collaborate well with others. When faced with challenges, you don’t give up until you find a solution—preferably in a smart and efficient way. You’re curious, take initiative, and enjoy sharing knowledge with those around you.

We offer:

• An exciting position with the opportunity to make a real difference in people’s lives.

• Diverse responsibilities with opportunities for personal and professional growth.

• Comprehensive insurance benefits.

• The opportunity to work for a company with a strong commitment to social responsibility and a positive work environment.

Application deadline: October 4, 2026

Work location: Oslo

For further information, please contact Capus: Advisor Agnes Fyrand-Bakke (48 12 18 05 / [e-mail]) or Advisor Fredrik Håve (95 84 31 75 / [e-mail]).