Product Enablement & Support Manager, Automation & Electrification Product Portfolio

ABB; Bærum; À distance; NOK 1 671 000 - 2 600 000; Plein temps

Résumé du poste

ABB i Energy Industries söker en erfaren Global Product Enablement Manager som leder och utvecklar den globala organisationen för produktaktivering och support. Rollen kräver arbete över regioner, samarbete mellan Produktledning, sälj och teknik samt ansvar för kunskaps- och uppstartsprocesser.

Som senior ledare rapporterar du till Head of Product Engineering Enablement och driver follow-the-sun-drift, med fokus på att omvandla strategi till marknadsresultat och kundfeedback till

Qualifications

• 15+ års erfarenhet av industriell automation, SCADA eller relaterad teknik.
• 7+ års ledarskap inom produktaktivering, support eller liknande område.
• Erfarenhet av globalt kundorienterat tekniskt team i matrisorganisation.
• Stark kunskap om livscykelhantering, kommersialisering och kundacceptans.
• Erfarenhet av digitala habiliteringsplattformar och AI-stödd support.
• Förmåga att balansera tillväxt, kundresultat och driftprestanda.
• Utpräglad kommunikation, intressenthantering och samarbete över funktioner.
• Flytande engelska och kulturell mördlighet över regioner.

Responsabilités

• Leda och utveckla globalt Product Enablement & Support-organisation över försäljningsstöd, kunskap, AI-stödd engagemang och Level 3-support.
• Definiera operationsmodell, prestationsstandarder och regionalt täckning för skalbara globala tjänster.
• Stärka teknisk säljberedskap genom strategiskt stöd, beviskoncept, produktlanseringar och kund- och partneraktivering.
• Förbättra kundadoption och nöjdhet genom effektiv eskalationshantering och strukturerad återkoppling.
• Utveckla kunskapsstrategin, utöka självbetjäning och AI-stödd frågestyrning för bättre servicekvalitet.
• Samarbeta med Produktledning, Produktmarknadsföring, Teknik och Försäljning för att anpassa prioriteringar.
• Införa och följa upp mått på aktiverings- och kvalitetsnivåer, kunskelsutnyttjande och kundnöjdhet.
• Ansvara för arbetskraftsplanering, budget, utveckling och follow-the-sun-drift.

Connaissances

Ledarskapserfarenhet

Globalt samarbete

Kommunikationsförmåga

Engelska flytande

Description du poste

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Head of Product & Portfolio Management, Automation & Electrification, Energy Industries

ABB's Energy Industries Automation & Electrification (A&E) product portfolio operates in technically complex, relationship-intensive markets where the ability to translate product capability into customer value is a decisive competitive advantage. The Product Enablement Support Manager exists to build, lead, and continuously improve the global function that makes that translation possible from first technical conversation to long-term adoption and loyalty.

This role owns the full arc of post-definition product success: equipping local division teams to thrive, enabling customers to adopt and extract value, sustaining quality through expert support, and feeding field intelligence back into the portfolio. Reporting to the Head of Product Engineering Enablement and operating as a senior leader within the A&E organization, the position is accountable for a global team of professionals, follow-the-sun operations, and commercial impact tied to approximately $500M in annual order intake.

The role operates at the intersection of Product Management, Product Marketing, Technical Product Management, Product Training, Engineering, Sales, and Customer Support acting as the connective element that transforms strategy into market results and customer feedback into portfolio improvement.

Global Opportunity – Open to Candidates Worldwide

This position does not require relocation. The successful candidate will be employed and hosted through their current ABB location or the nearest suitable ABB office.

Main responsibilities

• Manage and develop the global Product Enablement & Support organization across product sales support, enablement, knowledge management, AI-assisted engagement, and Level 3 product support.
• Define the operating model, performance standards, and regional coverage to deliver effective, scalable global services.
• Strengthen technical sales readiness through strategic opportunity support, proof-of-concepts, product launches, and customer and partner enablement.
• Improve customer adoption and satisfaction through effective escalation management, root cause analysis, support readiness, and structured product feedback.
• Develop the knowledge strategy, expanding self-service, knowledge reuse, and AI-assisted inquiry management to improve service quality and efficiency.
• Collaborate with Product Management, Product Marketing, Technical Product Management, Product Training, Engineering, and Sales to align priorities and translate field insights into improvements.
• Establish and monitor performance measures covering enablement effectiveness, adoption, product quality, knowledge utilization, and customer satisfaction.
• Own workforce planning, budget management, employee development, and continuous improvement, including follow-the-sun operations.

Qualifications

• At least 15 years of experience in industrial automation, industrial software, SCADA, process control, digital solutions, energy industries, or a related technology environment.
• At least seven years of leadership experience in product enablement, product support, technical sales, product management, product marketing, customer success, or related discipline.
• Demonstrated ability to lead global customer-facing technical organizations and cross-functional teams in a matrix environment.
• Deep understanding of product lifecycle management, commercialization, customer adoption, technical support operations, and knowledge management.
• Experience implementing digital enablement platforms, AI-assisted support, knowledge management processes, or operational transformation initiatives.
• Demonstrated ability to balance commercial growth, customer outcomes, product quality, operational performance, and people development.
• Skilled in communication, stakeholder engagement, and cross-functional collaboration, with an emphasis on continuous improvement.
• Fluent English, broad cultural awareness, and demonstrated ability to lead across regions and cultures.

This opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.

The final offer will be tailored based based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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