Operations Technician

Orange Business; Oslo fylke; On-site; NOK 520,000 - 660,000; Full time

Benefits offered by this job

Modern Oslo offices

Open and inclusive culture

Job summary

Orange Business in Oslo seeks an Operations Technician to be the first point of contact for our customers. You will handle events, implement changes, perform upgrades, troubleshoot issues, and provide technical analyses as part of a learning-focused Operations Center.

You will work in a 24/7 shift environment with a supportive team and clear opportunities for professional development, aiming towards roles like Systems Engineer or Cloud Engineer in the future.

Qualifications

• Good knowledge of Windows and Unix/Linux server platforms.
• Interest in the field and new technologies.
• Relevant education and/or work experience.
• Good problem-solving skills.
• Fluent communication in Norwegian and English.

Responsibilities

• Handle events, incidents and changes
• Implement changes in our customers’ systems
• Upgrades
• Troubleshooting
• Be a point of contact for our customers

Skills

Windows

Unix/Linux

Problem solving

Norwegian

English

Education

Relevant education/experience

Tools

OS scripting

Ansible

Kubernetes

Automation

Job description

The team, position & mission:

The Operations Center is at the heart of daily operations at Orange Business. Here, you will work with some of Norway’s most widely used digital services, covering everything from network operations to application management. As an Operations Technician, you will be the first point of contact for our customers. Your day-to-day responsibilities include implementing system changes and upgrades, troubleshooting issues, and performing technical analyses. We place strong emphasis on thorough onboarding, continuous learning, and professional development.

We are around 30 employees at Operations Center in Norway and work closely with colleagues in our other European offices. Many of the employees at Operations Center have started working with us after their studies within IT, and others have some years of experience.

If you are about to start your career within IT and looking for a company with a focus on developing their employees and a good working environment, you could be the one we are looking for! The job also serves as a learning arena for further careers in Orange Business. We are hiring to develop our people's skills, and our Operations Technicians are tomorrow's Systems Engineers, Technical Account Managers and Cloud Engineers. The Operations Center is open 24 hours a day and has a well-established shift plan. We are proud to have happy employees who testify of a good working environment at Operations Center.

Your key areas of responsibility as an Operations Technician:

• Handle events, incidents and changes
• Implement changes in our customers’ systems
• Upgrades
• Troubleshooting
• Be a point of contact for our customers

As an ideal candidate you have:

• Good knowledge of both Windows and Unix/Linux server platforms
• Interest in the field and new technologies
• Relevant education and/ or work experience
• Good problem-solving skills
• Fluent communication skills in both Norwegian and English

It is not a requirement, but other preferred qualifications would be:

• Experience within security and network
• Experience with customer service
• Knowledge of OS Scripting and automation, Ansible and Kubernetes

What we offer you:

• Modern & collaborative offices in Oslo
• An open and inclusive culture, that enables us to reach our full potential
• A community of experts - as Digital Natives, we put innovation at the heart of our expertise
• Read more about the benefits we offer here. Please note that this is an on-site position

About Orange Business:

Orange Business is a leading network and digital integrator company with 30 000 experts located in offices in 65 countries worldwide, and part of the Orange Group.

We combine our history as a telco operator with the rigor of a network and connectivity expert and the agility of a global digital solutions integrator. Our joint mission is to help innovate, drive and lead them in their digital transformation challenges and business strategies in key digital domains, including Cloud, Customer Experience, and Data & AI. As an agile and fast-moving digital business partner, the business line offers trusted end-to-end solutions and products that help businesses in a wide range of industries in the private and public sector transform their operations, enhance customer experience, and drive growth.

With our digital expertise, we are a strategic partner of Orange Business objectives to be a leading network and digital integrator with our team as a key growth engine.

The process:

We screen applications on an ongoing basis, with the aim of conducting conversations and interviews as we receive them.